Manager, Programs

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

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**Job Description** What you get to do in this role**:

- Take ownership and responsibilities of identified key strategic programs in ACE operations
- Provide thought leadership and guidance on program impacts for APJ region
- Lead strategic initiatives to integrate, collaborate and execute on new and expansion of operational programs
- Provide informed counsel to management team to formulate accurate business decisions
- Create and implement efficient, repeatable end-to-end processes across the region in support on the identified programs
- Monitor and manage programs’ KPI’s and measurements by providing regular reporting updates to management
- Enable and train field teams on adoption of strategic programs - ensure field teams have full understanding of program frameworks, processes and KPIs
- Provide solutions to issues and challenges which may delay program rollouts
- Work with cross functional teams to ensure programs are aligned with internal processes and policies
- Aim for business scalability through programs such as simplification and standardization of processes and associated infrastructure.
- Translate business requirements into program representation and execution
- Provide thought leadership and guidance on the continuous enhancements of the ServiceNow Partner Program regionally and globally
- Represent ACE APJ’s business requirements to the global team responsible for the development, maintenance and enhancement of the programs
- Interact with all the relevant key stakeholders in the region to understand, consolidate and represent their requirements on the programs
- Work with the global team to ensure that the systems support the business requirements of the ServiceNow Partner Program

**Qualifications** To be successful in this role you have**:

- 8-10 years professional working experience, thereof 7+ in channel sales or related area
- Good understanding of partner programs and general indirect channel market in the region (preferably in relations to cloud enterprise software and SaaS)
- Strong skills in project management and execution
- Proactive, systematic and has good problem solving abilities
- Fast worker with excellent communication, presentation and analytical skills
- People Oriented with excellent interpersonal skills and team player
- Results driven and able to work independently

JV20

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

**Remote**

A remote work persona is defined as an employee who performs their responsibilities exclusively outsid