Room Division Manager

7 days ago

Singapore THE CLAN HOTEL Full time

**Responsibilities**:

- Responsible for the proper, efficient and profitable functioning of the Hotel. Oversee the Front Office and Housekeeping Departments.
- Prepare the long-term and short-term strategies and plan, budget and forecast for the Hotel together with the HM/ GM.
- Develop, recommend and advise the HM/ GM on any areas of improvements in processes and strategies of the Hotel.
- Be proactive and resourceful in the analysis of trends and changing needs and expectation of guests in terms of accommodations, services and facilities.
- Ensure that the Housekeeping Department maintains an effective level of service and cleanliness in guestrooms and public areas within budget.
- Inspect guest rooms, public areas, lobby and other facilities periodically in order to maintain a consistently high level of standards.
- Responsible in meeting the KPIs set for ancillary revenue i.e. Upselling and customer engagement score i.e. Social media reviews.
- Ensure departments’ compliance to SOP.
- Work with Outsource Security for efficient surveillance and proper reporting/ follow-up incidents.
- Coordinate with the Human Resources Department for manpower needs, recruitment, promotion, termination etc.
- Review departmental programs to ensure development of future department heads.
- Represent the HM/ GM in his/her absence.
- Undertake any other duties as may be assigned by the HM/ GM diligently and professionally.

**Requirements**:

- Degree in Business Administration or equivalent.
- At least 8 years of relevant experience in hospitality.
- Excellent communication, interpersonal and leadership skills.
- Able to perform independently under pressure in a fast paced environment.

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