Rooms Division Admin

2 days ago

Singapore RB CAPITAL HOTELS PTE. LTD. Full time

**What’s the job?**

To support and coordinate among Rooms Division - Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel. Your duties and responsibilities include but not limited to the following:
**Your day-to-day
**FINANCIAL RETURNS**
- To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report.
- Prepares daily room assignments (maid’s report) for morning shift room attendant.
- Reviews message books for special requests or instructions.

**GUEST EXPERIENCE**
- Key work order for Engineering to follow up with the maintenance job.
- Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
- Manages the room attendant audit portal
- Update registration cards in Front Office
- Update meal list in Front Office
- Coordinate with Kitchen to prepare meal for PSHN
- Assist GSL to prepare key for guest arrival
- Following up with Guest request by coordinating with both Engineering and Housekeeping departments

**PEOPLE**
- Issues keys according to floor assignments.
- Answers phone and logs all messages.
- Responds to any requests from guests.
- Informs supervisors of any special guest needs.
- Coordinates the make-up or rush rooms with Front Desk.
- Prepares and monitors room status reports for possible discrepancies.
- Transmits messages from guests to Housekeeping personnel, laundry department, F& B-room service, front office and engineering.
- Ensures all calls pertaining to the next day’s operation, such as personnel calling in sick, are logged in message book and keep Assistant Housekeeper and Executive Housekeeper informed.

**RESPONSIBLE BUSINESS**
- Record and manage all Lost and Found items.
- Coordinates the return of all lost and found items.
- Prepares the next day’s schedule based on the house count.
- Calls in extra personnel when necessary.
- Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave.
- Checks whether all keys are in respective place
- Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering).
- Prepare vendors’ invoices to submit to Finance Department
- Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
- Assist in documenting audit files
- Raise purchase orders

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