Global Network Service Manager

**HSO way of working**

In fulfilling our roles, we are
- Accountable for our own capabilities and development.
- Focused on delivering results without excuses, and
- Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who
- See beyond self and are impact focused.
- Consider the needs, challenges, and objectives of every person they interact withExhibit positive reinforcement to help others succeed.

**About the role**

**Job Title**:Global Network Service Manager

**Works closely with and have impact on**:All global functions

**Reports to**:Director, Global Infrastructure & Cybersecurity

**Function**:Global IT

**Work Location/Site**: Singapore, Global Headquarters

**Role Overview**

**Duties and Responsibilities**

**Strategic**
- Maintain and improve the existing enterprise network infrastructure for Azure Cloud, IT and OT environments at global scale.
- Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.Develop global team of network engineers and mentor them to ensure the delivery of exceptional service.

**Operational**
- Maintain and operate various networking technologies including:

- Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.
- Network components such as routers, switches, wireless access points (WAP), SSL VPN.
- Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).
- Automation experience (Ansible or Terraform).
- Security products such as firewall, IPS, WAF.
- Hands-on L2/L3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
- Lead and coordinate incident resolution across different internal and vendor teams.
- Collaborate with cross-functional IT teams to support network-related projects.
- Collaborate with the security team to develop and enforce network and security policies.
- Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
- Develop and maintain network documentation and diagrams.Stay updated with the latest networking technologies and best practices.

**Requirements**:
**Experience**
- Minimum 10 years work experience within network operations with at least 4 years’ experience in enterprise network design including Azure cloud.International experience is highly desirable.

**Skills/Accreditations**
- Passion to work for a growing medical technology organization.
- Understanding of Azure cloud and data centre network architectures, hands-on experience in planning, design & implementation of network architecture.
- Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
- Good communication skills with spoken and written English.
- Experience in leading team members in global settings.Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

**Academic Qualifications**
- Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

**Travel requirements**

Occasional travel, approximately 10% to 15% of the time.
- *The position title and salary will be based on relevant experience and qualifications.