DDI Engineer, Global Network Services

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job oversees load balancers and CDN platforms, handles outages, leads network design, supports system availability, deploys equipment, implements best practices, offers on-call support, manages global teams, communicates incident impacts, and creates documentation.

Job Description:

Essential Responsibilities:

• Oversee load balancers, Global Server Load Balancing (GSLB) equipment, Content Delivery Network (CDN) platforms, and troubleshoot client/server issues.
• Handle proactive and reactive outages, work with vendors, and take ownership of network incidents, escalations, and root cause analysis.
• Lead backbone network design and architecture for on-premises and public cloud migration, and build hybrid connectivity solutions.
• Work with business unit leadership, product managers, and customers to develop project objectives, timelines, and feature requirements.
• Support network system availability, manage network capacity, and ensure compliance with Information Security standards.
• Deploy equipment, manage SSL certificate hosting and renewal, and build infrastructure for data centers and cloud environments.
• Implement and continually improve operational procedures, systems, and network engineering best practices.
• Offer on-call support, monitor infrastructure and hosted services, and troubleshoot complex issues.
• Manage and influence global teams, provide guidance and support, and mentor team members in areas of expertise.
• Communicate incident impacts, risks, and mitigation plans to executives, document incident information, and create network engineering documentation and best practices.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

As a DDI Engineer, you will be responsible for tasks and workflows around supporting, managing, and designing our DDI (DHCP, DNS, IPAM) and NTP environments. This position requires technical experience combined with practical hands-on experience in and around DDI design and support including development and maintenance of self-service tools.

You will be part of the team building and supporting our enterprise services for DHCP, DNS, IP Management and NTP. Automation and self-service are our primary objectives. You will also be part of a global team managing offices and production sites around the world. If you are a project-oriented, self-starting engineer and possess strong communication and documentation skills along with the ability to think creatively to work through obstacles – then PayPal's Global Network Services team is looking for you.

Responsibilities

• Troubleshoot, diagnose and resolve software, hardware, system and network issues
• Design and validate the performance, quality, and reliability of the managed services
• Partner with other teams to understand their requirements in IP allocations and ensure proper sizing is requested.
• Collaborate with different teams to ensure the optimized performance of DNS for public records and services.
• Work with security team to evaluate threats, troubleshoot issues, and comply with appropriate security configuration standards of their organizations.
• Design and deploy changes to the configurations of clients as per the applicable change management process.
• Make use of testing and diagnostic tools to assess and modify equipment.
• Manage migrations from bare metal to VM for critical services.
• Support L1 and L2 with client trouble reports.
• Work with vendors on software upgrade paths and complete the upgrades across the global network.
• Interface with, and utilize, vendor specific as well as home-grown tools to ensure operational tasks are performing as expected.
• Be part of an on-call rotation, monitor overall service performance, implement changes when needed.
• Create, design and document new implementation solutions.
• Improve overall network performance with optimization.
• Continually prove and improve disaster recovery plans and processes.
   

Requirements

• Minimum of 5 years working experience with DDI technologies, IPAM tools, specifically Infoblox
• Working knowledge of Python, API calls and design and DNS records, DNSSEC, Zone transfers
• Broad understanding of network technologies as a whole
• Ability to troubleshoot multiple client device types: iPads, phones, laptops
• Self-motivated to identify issues, and own them to completion
• Ability to manage partners and escalations
• Ability to work well with internal and external teams

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit 

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at   

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

---