Sales Specialists

Sales Specialists & Consultant

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Open up opportunities with HPE.

**_ Management Level Definition:_**

**_ Responsibilities: _**
- Act as single point of contact for assigned Customer accounts
- Own the overall Account Support Plan by integrating technical & ITSM knowledge and business understanding to create & support IT managed services & support solutions for customers.
- risk.
- Hold team meetings, operational/business reviews with Customers on performance management to tracks progression of unit goals and objectives related to the account.
- Accountable for the quality of the service and delivery of SLAs and performance metrics
- Lead & provide timely responses to Customer as part of escalation process.
- Continually reviewing and identifying service improvements, whilst managing client commercial expectations and delivery of SLA commitments.
- Resolve single
- and cross
- technology incidents independently. Work with team members & vendors to resolve unusually complex or cross
- technology incidents.
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Identify additional services that could lead to future service revenue growth.
- Provide technical & industry consulting during contract renewal discussions.
- Build and maintain strong relationship up to senior management level in assigned accounts.
- Lead cross-team or large programs/projects & coach or guide junior consultants if opportunity arises in the account.

**_ Education and Experience Required: _**
- Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.

**_ Knowledge and Skills: _**
- Strong domain & practice knowledge particularly in enterprise IT managed Infra, both on premise and cloud & Datacenter support services.
- Track record as a Service Delivery leader managing either an in-house or out-sourced service for IT or Data Center operations & led operational teams, working on-site and remotely.
- Familiar with technology and tool set that operate in such outsourced environment in datacenter or/and end user work space that drive automation, standardlisation & productivity.
- Proven operational & finance management ability: measuring and reporting on operational & project profit & loss (P/L) performance, assessing position and taking appropriate and effective management actions
- Knowledge of and ability to effectively utilize IT Helpdesk / Service Management tools and core management systems.
- Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
- Broad knowledge of corporate organization, job, and policies to work with multifunction teams.
- Strong presentation skills to communicate tactfully with diplomacy up to senior management levels within an organization.
- Active listening skills and ability to adjust messages to audience level to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
- Sound organizational, inter-personal communication, influencing, problem solving and negotiation skills.
- Demonstrate strong & confidence in organizational, inter-personal communication, influencing, problem solving and negotiation skills (proactive, reactive and creative).
- ITIL certification, Project Management or other relevant qualifications are preferred.

**Job**:
Sales
**Job Level**:
Expert

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.