Service Desk Engineer L1

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens. **Role and Responsibilities**: - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within...

Role : Service Desk Engineer - L1Job Type : 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.Key Responsibilities:...

Role Service Desk Engineer L1JD Responsibilities Excellent communication skills Interpersonal skills, active listening Attend to Phone, Email and any other online queries where applicable Managing incidents including business expectations and communication Comply to process and procedures Admiistrative tasks Qualifications 1 year previous Service desk or...

We are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical troubleshooting, customer service,...

Overview Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT’S employees in all CLIENT’S locations. Responsibilities Perform asset tracking of all corporate devices (from purchase to disposal). Manage end-to-end process for all new tickets in the ESM tool, handle incoming phone calls, Teams messaging to the Service Desk,...

**Job description**: - Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT’S employees in all CLIENT’S locations. - Perform asset tracking of all corporate devices (from purchase to disposal) - To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we...

**Service Desk Engineer** **SUMMARY**: - Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ticket (fault) not resolve-able by Service Desk after remote troubleshooting, the...

**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analyzing - Delivering Results and Meeting Customer...