Executive / Senior Executive, Value Office (Quality

2 days ago


Singapore TALENTS@WORK PTE. LTD. Full time

Executive / Senior Executive, Value Office (Quality Service Management)

(Public Healthcare)

**AWS + PB + VB**

**Walking distance from MRT**

**The Challenges**:

- Advancing patient engagement, empowerment, and experience
- Providing quality service initiatives
- Providing prompt resolution and closure of feedbacks and aligning them to the organisation’s service performance indicators
- Facilitating and coordinating committees and workgroups to improve service levels and service culture)
- Assisting in creation and populating data dashboards of feedback indicators
- Tracking service satisfaction, feedback trends and patterns for change initiatives

**What It Takes**:

- Bachelor’s degree ( Marketing, Communications, Psychology, or a business-related discipline)
- 2-3 years of working experience in marketing communications / service quality
- Experience in healthcare industry will be an added advantage
- Team-player with good interpersonal and communication skills
- Creative, motivated and results-driven
- Organisational, leadership and people management skills
- Good knowledge of social media platforms
- Able to meet tight deadlines and multi-task
- Experience / Training in data management and analytics will be an added advantage

Melodie (R22104898)



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