Executive / Senior Executive, Value Office (Quality
2 days ago
Executive / Senior Executive, Value Office (Quality Service Management)
(Public Healthcare)
**AWS + PB + VB**
**Walking distance from MRT**
**The Challenges**:
- Advancing patient engagement, empowerment, and experience
- Providing quality service initiatives
- Providing prompt resolution and closure of feedbacks and aligning them to the organisation’s service performance indicators
- Facilitating and coordinating committees and workgroups to improve service levels and service culture)
- Assisting in creation and populating data dashboards of feedback indicators
- Tracking service satisfaction, feedback trends and patterns for change initiatives
**What It Takes**:
- Bachelor’s degree ( Marketing, Communications, Psychology, or a business-related discipline)
- 2-3 years of working experience in marketing communications / service quality
- Experience in healthcare industry will be an added advantage
- Team-player with good interpersonal and communication skills
- Creative, motivated and results-driven
- Organisational, leadership and people management skills
- Good knowledge of social media platforms
- Able to meet tight deadlines and multi-task
- Experience / Training in data management and analytics will be an added advantage
Melodie (R22104898)
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