Client Service Associate

2 weeks ago

Singapore THE BANK OF NEW YORK MELLON Full time

We're seeking a future team member for the role of Client Service Associate - Vietnam Market to join our Treasury Services team. This role is located in Singapore, hybrid.

In this role, you’ll make an impact in the following ways:

- Act as client service point of contact for day to day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
- Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues
- Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
- Drives and plans service initiatives such as Service Account Plan and Service Reviews
- Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
- Supports multiple geographies (when required) and client accounts across South & Southeast Asia

To be successful in this role, we’re seeking the following:

- Bachelor’s degree or the equivalent combination of education and experience is required.
- 3 - 5 years of relevant product/financial experience in banking or client service
- Ability to converse in Vietnamese is preferred to support the client segment
- Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
- Possess excellent interpersonal skills and positive attitude.
- Strong analytics skills and detail-oriented

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