Client Service Associate

4 days ago

Singapore CMC MARKETS SINGAPORE PTE. LTD. Full time $13,200 - $144,000 per year
CMC are hiring We have an opportunity for a Client Services Associate to join our team. This role will be based onsite 5 days per week in our Singapore office.

Please note that this role is only open to Singapore based candidates who are Singapore Citizens or Permanent Residents.
  • Mentor and support the client services team to provide world class services and ensure the efficient operation of the function.
  • May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
  • Sounds knowledge of Financial Products such as Forex, Commodities, Index.
  • Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support
  • Provide excellent and high calibre client service to ensure a positive experience for all clients, focussing on getting it right first time, acting as a brand ambassador in all client interactions
  • Responding to clients enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
  • Proactively identify opportunities to improve the client experience.
  • Maintain KPI and SLA targets, both Individually and as a team
  • Proactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficiently.
  • Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required.
  • Proactively identify and cross sell additional products and services to existing clients
  • Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega) in a timely manner if required.
  • Participate in targeted outbound calling incentives
  • Conducting product training for new starters as part of the induction and buddy program
  • Ensure compliance with CMFAS certification, including annual CPD points
  • Other duties as appropriate to the position
KEY SKILLS AND EXPERIENCE
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels
  • Good understanding of the global financial market and various financial instruments will be an advantage.
  • Strong customer service orientation.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
  • Demonstrates passion and enthusiasm for our products and services
  • Excellent verbal and written communication skills
  • Ability to work effectively as part of a team
  • Strong resilience and capacity to work with customers with varying degrees of market knowledge in a call centre environment
  • 1 - 2 years customer service experience desirable
  • Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)

  • Client Service Associate, Singapore

    19 hours ago

    Singapore Moody's Investors Service Full time

    We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the link between our product teams and customers, we build mutually...

  • Associate - Client Service Specialist

    5 days ago

    Singapore Moody's Investors Service Full time

    Moody’s Analytics helps capital markets and risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management. The Customer Service team drives...

  • Client Service Associate

    7 days ago

    Singapore MINMED GROUP PTE. LTD. Full time

    The Client Service Associate is part of a dynamic team providing concierge-level customer service and patient care at Minmed Health Screeners. The Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening. **Role & Responsibilities**: - Provide a high level of customer care to patients...

  • Client Service Associate

    19 hours ago

    Singapore MINMED GROUP PTE. LTD. Full time

    The Client Service Associate is part of a dynamic team providing concierge level customer service and patient care at Minmed Health Screeners in Paragon. Operating 5.5 days per week, the Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening. **Role & Responsibilities**: - Provide a...

  • Client Service Associate

    5 days ago

    Singapore NEW ARK CONSULTING PTE. LTD. Full time

    **Come and join us if you have a “can do” mentality and look to grow with a start up to bring the company to the next level with like minded team! **Position: Client Service Associate The Client Service Associate works closely with management, internal functional teams as well as external vendors to ensure client operational queries and implementations...

  • Client Services Associate

    7 days ago

    Singapore KAISHI PARTNERS PTE. LTD. Full time

    Our client is a Singapore head quartered, multi asset class fund who are now looking for a Client Services Associate, from a Family Office / Private Banking background. Responsibilities / Requirements include: - 2+ years financial services experience e.g. in Investor Relations / Client Management / Private Banking - Superb stakeholder management skills,...

  • Client Service Associate

    1 week ago

    Singapore WESTERN ASSET MANAGEMENT COMPANY PTE. LTD. Full time

    As Client Service Associates (CSAs), you are a member of the International Client Service and Marketing Support team and contributes to our mission of not only deliver the best portfolio performance, but also the best service to our clients while maintaining the highest standards of ethics. We are seeking a bright, articulate, and detail-oriented associate...

  • Asia Client Service Associate

    1 day ago

    Singapore AZQORE SA Full time

    Join to apply for the Asia Client Service Associate role at AZQORE SA 1 week ago Be among the first 25 applicants Join to apply for the Asia Client Service Associate role at AZQORE SA Get AI-powered advice on this job and more exclusive features. Azqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth...

  • Associate, Client Services

    6 days ago

    Singapore Hays Singapore Full time $80,000 - $120,000 per year

    Your new company A global financial services company, serving individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Your new role As an associate, you willRespond to client enquiries across multiple communication channels Gain proficiency in internal platforms-such as trading tools and admin...

  • Associate, Client Services

    5 days ago

    Singapore Hays Full time

    Your new company A global financial services company, serving individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Your new role As an associate, you will Respond to client enquiries across multiple communication channels Gain proficiency in internal platforms-such as trading tools and admin portals-to...