Guest Engagement Executive

2 days ago

Singapore FURAMA HOTEL SINGAPORE PTE LTD Full time

**Job Description**:
1. The role is to anticipate and meet guests' needs and requests, ensuring complete guests' satisfaction. Recognize all repeat and important guests. Establishes and develops personal guest contact, promotes feedback and be consistently proactive in anticipating guest needs and requirements.

2. Review and prepare pre-arrival activities e.g. pick up guest's history, check time of arrival, assign room according to guest's preference, liaise with Reservation/Housekeeping.

3. Check arrivals for the day, checking if rooms are ready according to guests' arrival time and ensuring VIP rooms and amenities are placed in the rooms prior to arrival.

4. Standby at the desk for the arrival and established the details such as departure time, wake-up call/transfer arrangement/method of payment/special request/follow-up.

5. Perform Front Desk role for check-in as well as check-out when situation arises.

6. To entertain guests when need arises e.g. VIPs/complaining/regulars and etc.

7. Promptly & accurately update E-registration card and updates and maintains all guests' history files.

8. Standby Executive Lounge for daily breakfast/evening cocktail serving and co-ordinate with kitchen for food replenishes.

9. Conduct courtesy calls daily to all corporate guests and obtain feedback for means of improvement.

10. Keep up to date information of hotel services, promotions, events, outlet operational hours.

11. Conduct on the job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member.

12. Report physical defects and hazards found in Hotel premises to Duty Manager.

13. Perform duties which may be assigned from time to time.

**Requirements**:
1. GCE ‘O’ Level / Diploma in Hotel Management or higher qualification.

2. Min 2 years of experiences in related field.

3. Proven management abilities and knowledge of guest relation as well as Front Office operation.

4. Dynamic, cheerful, outgoing, pleasant and able to motivate and positive.

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