Guest Experience Executive
1 day ago
As our Guest Experience Executive, you are responsible for ensuring that on all occasions guests are completely satisfied with their dining experience, exceeding all their expectations.
**Salary**:S$ 2,800 - $3,500 depending on work experience
**Benefits**:
- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits
**Responsibilities:
- Customer Management: _
- Manage the hostess desk during service hours to greet customers, ensure they are seated accordingly and handed over to service team
- Ensuring that an impeccable customer experience for guests is maintained and that positive reviews of the restaurant are received online and offline
- Managing guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
- Display in-depth knowledge of the restaurant’s product offerings so as to engage with the customers and recommend products/services
- Responsible for maintaining the CRM system, capturing new data and ensuring it is updated consistently
- Venue Management: _
- Ensure that all spaces are styled, clean and presentable for each service every day
- Report to Management and assist with the coordination of suppliers/contractors on any maintenance issues
- Ensure service team are following SOP checklist every day so to ensure the venue is set-up and ready to receive guests
**Requirements**:
- At least 1 year experience of Customer Service Management within the hospitality industry
- Passionate in delivering top-notch hospitality experience
- Excellent communication skills, both written and verbal
- Confident with handling payment transactions and POS systems
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
- Has great initiative and is service-oriented
- Ability to proactively approach and engage with guests and team members
-
Guest Experience Executive
4 days ago
Singapore CONRAD SINGAPORE MARINA BAY Full time $60,000 - $120,000 per yearA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for this Hilton Brand?Smart...
-
Guest Experience Executive
2 weeks ago
Singapore KULNARI ADVENTURE GOLF PTE. LTD. Full timeKulnari Mystery Golf is a minigolf tourist attraction and we are looking for talented guest experience executives to join our friendly team. Your role will include the following: Admissions and ticketing Membership engagement and retention strategies. We are looking for a service oriented individual with great interpersonal and communication skills who can...
-
Guest Services Executive
7 days ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full time**Responsibilities**: - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay **Requirements**: - Good interpersonal skills and positive working attitude - Service oriented - A good team player -...
-
Guest Services Executive
2 days ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeResponsibilities Attend to guests’ needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay. Requirements Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...
-
Guest Experience Executive
7 days ago
Central Singapore IHG Full time**About us** As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...
-
Guest Experience Executive
1 day ago
Singapore ROHEI Corporation Pte. Ltd. Full time**Position Summary** The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via online platform or face to face programmes. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required for you to be familiar with video conferencing software and...
-
Guest Experience Specialist
2 weeks ago
Singapore MR SINGAPORE PTE. LTD. Full timeMetroResidences is building on our passion for the guests, upgrading the overall guests' experience, and taking it to the next level. We are looking for a **Guest Experience Specialist **to help us retain our core customer base. In this role, you will deal directly with our guests/customers to find out what issues they are facing, how we may improve our...
-
Guest Experience Manager
2 weeks ago
Singapore SG HOTELS PTE. LTD. Full time**An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel...
-
Guest Experience Leader
2 weeks ago
Singapore HANBAOBAO PTE. LTD. Full timeYou Make It Great! Great Service, Great Hospitality. At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here! As a Guest Experience...
-
Guest Services Manager
2 weeks ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeAt least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...