Executive, Guest Experience
1 day ago
The Executive, Guest Experience will support the Singapore Cluster of serviced residences and hotels by managing its online reputation. He or she will report directly to the Senior Manager, Social Media & Call Centre.
He or she will be responsible for the following:
**Reviews**
- Monitor all reviews for the Singapore Cluster of properties and respond to the reviews on a timely basis
- Assist properties to meet their annual target of reviews received
- Monitor, compile and send the listed competitors’ reviews to our Residence Managers and Regional General Manager at every month end
- Upload and publish all social media reviews onto respective property’s website for the Singapore Cluster
**Surveys**
- Respond to all in-house surveys from guests or feedback made through Customer Relations’ website for the Singapore Cluster of properties on a timely basis
- Boost property’s Tripadvisor rankings
- Monitor individual property’s CSI (Customer Service Index) regularly and highlight property’s performance to Residence Manager and Guest Service Manager
- Identify areas for improvement and come up with feasible solutions
- Liaise with properties’ Residence Managers and Heads of Departments to ensure a better stay experience for returning guests
- Provide Customer Relations Team with case findings upon enquiries and share improvement plans
**Ascott Online Membership**
- Introduce Ascott Star Rewards Membership (ASR) to guests
- Liaise with the ASR Team and Guest Service Managers on ASR related matters
- Provide Residence Managers and Guest Service Managers with updates on Singapore Cluster’s ASR acquisitions
**Others**
- Scripting letters and/or notices to be placed within the premises of properties to advise guests of activities being carried out, if need be
- Link up with potential external partners on promotions or services offered to our guests to add value to their overall stay experiences
- Assist in collating data and information and prepare presentation slides for Regional General Manager meetings
- Prepare mid-month and end-month reports for Regional General Manager, Country General Manager, Area Managers and Residence Managers
The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements
**Requirements**:
- Degree or Diploma in Mass Communications or other related fields, with about three years of relevant experience
- Confident and meticulous
- Good spoken and written English
- Good time management and organisational skills
- Strong interpersonal skills and communication skills
- Ability to work independently and in teams
- Well versed in use of Microsoft Word, PowerPoint and Excel
-
Guest Experience Executive
2 days ago
Singapore CONRAD SINGAPORE MARINA BAY Full timeA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. What will it be like to work for this Hilton Brand?Smart...
-
Guest Experience Executive
3 days ago
Singapore CONRAD SINGAPORE MARINA BAY Full time $60,000 - $120,000 per yearA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for this Hilton Brand?Smart...
-
Guest Experience Executive
2 weeks ago
Singapore NEW PARK PROPERTY PTE. LTD. Full time $40,000 - $80,000 per yearThe Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.Knowledge and ExperienceMinimum 'O' level qualificationDiploma or Degree from preferably hospitality or related field...
-
Guest Experience Executive
1 week ago
Singapore Pullman Hotels & Resorts Full timeOverview Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets...
-
Guest Services Executive
2 weeks ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeResponsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...
-
Guest Experience Executive
5 days ago
Singapore IHG Full time $40,000 - $80,000 per yearDescriptionYOUR DAY-TO-DAY Be the warm welcome that kicks off a memorable guest experience Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True...
-
Guest Services Executive
6 days ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeRoles & Responsibilities Responsibilities: Attend to guests’ needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player...
-
Guest Experience Associate/executive
2 weeks ago
Singapore 9CO CITIES PTE. LTD. Full timeLocated steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer. Alma House is ideal for anyone seeking...
-
Guest Experience Specialist
1 day ago
Singapore Match Resources Pte. Ltd. Full time**Responsibilities** - Communications with guests/customers pre, during and post-sales - Be the primary point of contact and build long-term relationships with customers. - Oversee the development and execution of the customer loyalty program to recognize and reward our customers. - Track, measure, and report on digital marketing campaigns across all digital...
-
Guest Experience Manager
7 days ago
Singapore SG HOTELS PTE. LTD. Full time**An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel...