Guest Experience Executive

3 days ago

Singapore 9CO CITIES PTE. LTD. Full time

Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.

Alma House is ideal for anyone seeking greater flexibility, with space for work, stay, and living. Across 79 different rooms, a variety of room types caters to the needs of both short-term and long-term corporate and leisure travelers. There are also exclusive guests-only spaces, such as the communal lobby bar that acts as an extended living room.

Embracing the authentic, Alma House offers a curated experience - connecting people, place, planet, and possibilities.

**Your Responsibility**

Reporting to the Front of the House Manager, the guest experience executive is responsible for taking care of the overall guest experience from pre-arrival to post-departure by showing interest, anticipating guest needs, engaging with them, and responding to all queries.

Working across shifts, this person will perform all reservation duties, greet guests, check in and check out tasks. The person in this role is passionate about service and eager to create a wow effect on customers. This person will manage the hotel lounge during his/her shift by engaging with guests, upselling the offering of the lounge, additionally to performing the reception related duties.

She or he will become a PMS expert and adequately manage the room inventory to maximize occupancy, assign rooms when on shift, coordinate well with the back of house teams and track and resolve any guest opportunities as well as complying to all SOPs and following up closely on all billing related matters.

The guest experience team will closely communicate with all teams to conduct the necessary pre arrival work for VIPs, corporate clients, groups etc. Additionally, they will be passionate individuals with a guest and sales mind-set to achieve upsell opportunities and create meaningful relationships with all guests, causing them to become repeat and engaged customers.

**Skills Required**:

- A minimum of 1 years in relevant working experience in service or hospitality or hospitality studies
- Must be a hands-on person that is resourceful, proactive and a team player
- Must have good communication skills internally and externally. English is mandatory.
- Must be curious, eager to learn and passionate about the guest
- Flexible, open to learn new scope and go beyond and above for the property’s success

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