Guest Experience Executive

2 weeks ago

Singapore Pullman Hotels & Resorts Full time

Company Description Our World is Your Playground. A world‐class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend‐setting F&B outlets and immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions. Job Description The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensuring the highest level of hospitality, delivering F&B services and Concierge services, and creating an experience throughout the guest stay. Primary Responsibilities Supervise and direct the team of Guest Experience Executives to provide personalized care to all hotel guests at Heart of House throughout their stay. Manage the Pullman Singapore Orchard guest experience through a seamless flow of processes. Uphold a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues. Accommodate all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service. Work with all departments to ensure seamless service. Perform other duties as assigned. Qualifications Knowledge and Experience Minimum 'O' level qualification Excellent written and communication skills in English and ability to communicate in a second language Good technical knowledge of Heart of House and Guest Services Operations Knowledge in supervisory functions such as staff rostering, room assignment, requisition order, basic training, and coaching Effective multitasking and time‐management skills Knowledge and experience in problem solving Knowledge of Opera (PMS)Additional Information Possess strong interpersonal skills. Understand and address guests and/or colleagues needs. Train and motivate colleagues. Create and maintain a cohesive environment for the team. Focus on service with an eye for detail and an approachable attitude. Work well under pressure, with the ability to analyze and resolve issues by exercising good judgement. Prioritise and organise work assignments and delegate work effectively. Self‐motivated and show good initiative in a dynamic environment. Ensure security and confidentiality of guest and hotel information. Possess good computer and property management system skills. Embrace and respond to change effectively. Seniority level Mid‐Senior level Employment type Full‐time Job function Business Development and Sales Industries Hospitality #J-18808-Ljbffr

  • Guest Experience Executive

    2 days ago

    Singapore NEW PARK PROPERTY PTE. LTD. Full time

    The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.Knowledge and ExperienceMinimum 'O' level qualificationDiploma or Degree from preferably hospitality or related field...

  • Guest Experience Executive

    3 days ago

    Singapore 9CO CITIES PTE. LTD. Full time

    Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer. Alma House is ideal for anyone seeking...

  • Executive, Guest Experience

    1 week ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    The Executive, Guest Experience will support the Singapore Cluster of serviced residences and hotels by managing its online reputation. He or she will report directly to the Senior Manager, Social Media & Call Centre. He or she will be responsible for the following: **Reviews** - Monitor all reviews for the Singapore Cluster of properties and respond to the...

  • Guest Services Executive

    5 days ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    **Responsibilities**: - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay **Requirements**: - Good interpersonal skills and positive working attitude - Service oriented - A good team player -...

  • Guest Services Executive

    5 days ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay. Requirements Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...

  • Guest Experience Executive

    1 week ago

    Singapore SWEET POTATO PROJECT PTE. LTD. Full time

    Job Description Lead the restaurant guest relations program under the guidance of the Guest Experience Manager Job Details Provide superior guest service. Assist the guest relations department in welcoming and departure of guests, restaurant booking system and maximising restaurant capacity without compromising of service. Deliver high standards and...

  • Guest Experience Executive

    3 days ago

    Singapore ROHEI CORPORATION PTE. LTD. Full time

    **Position Summary** The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via face-to-face or online platforms. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required to be familiar with video conferencing software and tech savvy. He/She...

  • Executive Guest Experience Lead

    5 days ago

    Singapore The Ascott Limited Full time

    A leading hospitality company located in Singapore is seeking an Executive, Guest Service to assist guests with their needs and ensure a pleasant experience. Responsibilities include managing check-in/check-out processes, responding to resident queries, and maintaining resident accounts. This entry-level position offers full-time employment with various...

  • Guest Experience Specialist

    1 week ago

    Singapore Match Resources Pte. Ltd. Full time

    **Responsibilities** - Communications with guests/customers pre, during and post-sales - Be the primary point of contact and build long-term relationships with customers. - Oversee the development and execution of the customer loyalty program to recognize and reward our customers. - Track, measure, and report on digital marketing campaigns across all digital...

  • Guest Experience Executive | Luxury Hotel

    1 week ago

    Singapore ALWAYSHIRED PTE. LTD. Full time

    A modern luxury hotel in Singapore is seeking a friendly and service-oriented Guest Service Executive. This role involves delivering exceptional customer experiences, addressing guest queries, and ensuring that services meet guest expectations. The position operates on a rotating 5-day work week, including morning, afternoon, and night shifts. Interested...