Senior Technical Specialist

2 days ago


Geylang, Singapore TACHUB SYSTEMS (ASIA) PTE LTD Full time

**IMMEDIATE VACANCY**

Position : Senior Technical Specialist

Location : Kallang Pudding Road (Singapore)

Duration : Permanent

Industry : IT Industry

**Key Responsibilities**
- Mentor and coach Technical Support Team to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
- Provide on-site and remote technical support (Level 2 and Level 3) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
- Oversee daily team operations, ensuring efficiency and the successful execution of tasks
- Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
- Assist with escalations and incidents, along with the Support Manager, effectively as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition
- Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
- Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s
- Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer
- **Occasionally required to work after regular hours** and or specific overtime, in line with the global business needs.

**Skills and Experiences** likely include:

- Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure.
- Experience providing High Level support for Network and System and Server Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
- A solid experience of service delivery, ensuring customer needs are identified and the expected outcomes delivered
- Strong understanding of IT related duties and business role.
- Ability to grasp new contexts, think beyond traditional solutions and challenge.
- Priority will be given to those able to start immediately and locals.
- Working Hours: 9:00 AM to 6:00 PM (may require overtime, if needed)

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,300.00 - $3,500.00 per month

**Benefits**:

- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Location**:

- Singapore 349307 (preferred)

Willingness to travel:

- 100% (preferred)



  • Geylang, Singapore Robosolutions Pte Ltd Full time

    **Responsibilities**: 1) Install and deploy temi’s fleet of robots at customers’ sites 3) Conduct training and workshops on the use of temi robots and the use of temi’s web-based fleet management system 4) Provide after-sales technical support to customers via whatsapp calls and/or site visits 5) Troubleshoot and resolve temi’s hardware/software...


  • Geylang, Singapore Wise Full time

    **Company Description** We’re looking for a Senior Sales Enablement Specialist who is passionate about the Wise mission - money without borders. You’ll be a part of the Wise Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us deliver world class payment service...

  • SEO Specialist

    1 week ago


    Geylang, Singapore Stratgeist Pte Ltd Full time

    Stratgeist is a full-service digital consultancy specialised in social media content and strategy. Our clients include major Lifestyle and consumer electronics brands, pharmaceutical & healthcare companies, medical centres as well as private specialists and clinicians. Our team has over 30 years of combined experience in marketing and media production and...


  • Geylang, Singapore APTIV8 IT SOLUTIONS PTE. LTD. Full time

    Responsibilities - Account and Expansion Planning: Working within an account team environment, develop and execute a strategic account expansion plan which includes both business and technical strategy to support Aptiv 8 IT Solutions revenue goals and delivers value aligned with the customer’s business initiatives (CBIs) - Marketing and sales: Partner with...


  • Geylang, Singapore HELLOBIKESG PTE. LTD. Full time

    **About Us**: HelloRide is one of Singapore’s fastest-growing shared mobility platforms, committed to making urban cycling simple, safe, and enjoyable. With a strong presence across Singapore and regional operations in Asia, we are building a mobility lifestyle brand that connects communities through movement. **Role Overview**: We are looking for a...


  • Geylang, Singapore APTIV8 IT SOLUTIONS PTE. LTD. Full time

    Responsibilities - Account and Expansion Planning: Working within an account team environment, develop and execute a strategic account expansion plan which includes both business and technical strategy to support Aptiv 8 IT Solutions revenue goals and delivers value aligned with the customer’s business initiatives (CBIs) - Marketing and sales: Partner with...


  • Geylang, Singapore IFS Capital Limited Full time

    Be part of our family At IFS Capital, we understand that our people is the key to our success. We believe in providing our team members with the best working environment, sufficient training and mutual respect to excel in their roles. **Cybersecurity Specialist**: ‍ **RESPONSIBILITIES**: - Monitor security alerts and system logs for suspicious...


  • Geylang, Singapore Kaliber Asia Pte. Ltd. Full time

    **WHO ARE WE?** Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M in experience in digital advertising. Kaliber has a diverse portfolio...


  • Geylang, Singapore Project Argus Pte. Ltd. Full time

    **Responsibilities and Duties** - Responsible for ensuring that the software platform for Argus’s technology requirements follow good architecture principles as also robust development practices. The platform should be able to integrate various aspects of the supply chain planning and execution environments, including tying up with external systems,...


  • Geylang, Singapore Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...