Product Operation Specialist, Live, Trust and Safety
5 days ago
Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?
As a Product Operation Specialist on our Trust & Safety team, you will work with Product Manager (PM), Algorithm, Research & Development (R&D) and human moderation teams to continuously optimize moderation strategies, interface and assistance tools to help our moderators improve efficiency, quality as well as their well-being.
**Responsibilities**:
1. Responsible for generating short-term and long-term roadmaps to improve LIVE human moderation efficiency in case of ensuring human moderation quality.
2. Responsible for daily monitoring and analysis of core metrics, adopting related measures to improve abnormal data and driving moderation performance continuous optimization.
3. Connect with upstream and downstream business teams such as PM, R&D, algorithm, and human moderation teams to optimize business processes and improve the work efficiency of the entire link.
4. Responsible for driving strategic projects, managing the program progress and align with cross functional (xfn) teams.
**Qualifications**:
What should I bring with me?
1. Bachelor degree or above
2. At least 3 years of Internet strategy product or product operation experience, relevant work experience in the field of content safety is a plus.
3. Comfortable using data to analyse performance and using insight to drive performance.
4. Good logical and structural thinking.
5. Excellent communication and stakeholder management skills.
6. Strong project management ability, with experience in complex project management and promotion.
7. Fluency in both spoken and written English.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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