Customer Experience Officer

1 week ago

Singapore Biohackk Full time

Biohackk is the leading health and wellness company delivering life-changing health systems and education to people. We aim to equip every individual with the right tools to be in the peak state of health, feel and look great again.

We are looking for someone to be the bridge between our client and our brand. The mission would be to transform every single touch point into excellence experiences that lead to long lasting client satisfaction.

What You'll Do:
*
Map the customer journey and identify opportunities to proactively intervene on the client’s behalf

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Liaise with internal teams such as marketing, sales, program success to ensure that gaps in the customer experience
- irrespective of where they occur in the journey - are plugged

*
Collect, track and analyse customer feedback and suggest improvements internally based on the insights gathered

*
Manage and execute initiatives/projects to drive continuous improvement in Customer Experience across the board

*
Identify ways to retain and grow the existing pool of clients in different engagement channels to increase loyalty and satisfaction

*
Guide teams in effective client issues resolution and handle any escalations

*
Requirements*
What We Look For:
*
Have passion for creativity and experimenting in service excellence, thinking about new ways to improve the customer experience

*
Able to operate independently in a fast-paced environment

*
Possess excellent interpersonal, analytical and communication skills

*
Positive attitude, superb attention to detail and a strong problem solver

*
Willingness to challenge the status quo and relentlessly drive continuous improvement

*
Possess project management and leadership skills

*
Benefits*
What Makes This Job Amazing:
*
Rapid personal and career growth progression

*
Autonomy to perform your role while shaping the direction of the company

*
A front-row seat to learn about entrepreneurship lessons

*
Join a seed-stage, fast-growing startup

*
A fulfilling and exciting culture that encourages talents to work as a team in a respectful, friendly environment

*
If you are looking at somewhere to go fast and far together

Do you check a lot of the boxes but are still unsure if you should apply? At Biohackk, we support a growth mindset for our team through all stages of their careers. If you share our values and meet most of the requirements, we encourage you to apply.

Biohackk is a mission-driven company, a community of diverse people from all walks of life. What fuels us is the 3’Hs’, Honour, Humility, and Hunger which drives us to get and achieve more in life. When you become part of the Biohackk evolution, you are opening up to endless possibilities and your life becomes limitless

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