Account Manager

2 weeks ago


Singapore NetReveal Full time

Introduction:
The NetReveal business of SymphonyAI are seeking an Account Manager to be directly accountable for all aspects of customer satisfaction, sales, delivery and financial performance of an account or set of accounts across APAC.

**Job Description**:
**Key Accountabilities**:

- Operate as the primary interface between NetReveal and the customer, lead customer engagement, satisfaction and retention (Operational to Senior levels)
- Own the account strategy and planning, including the quarterly planning and review processes, stakeholder engagement plans, goodwill, risks, issues and dependency registers and actions.
- Develop and actively manage a wide network of stakeholders across the account (at all levels) through an account partner approach, and establish exec-level governance regimes as appropriate
- Develop and represent all agreed marketing engagements into the account(s) / customer(s)
- Accountable for Sales Order, Revenue, Profit and Cash Collection achievement and growth in line with set targets
- Own all sales opportunities for the entire sales lifecycle and be accountable for the accuracy of sales data and forecast
- Lead and manage all aspects of qualified account Bid activity, including leading any assigned bid team resources, bid budget control and management and execution of bid strategy.
- Accountable for successful execution of all account-related projects to time, quality and cost, partnering with BU colleagues and Capabilities to deliver
- Ensure and drive responsiveness to customers, and identify areas for improvements in service, staffing, and operations that will increase customer satisfaction
- Operate as the client’s first point of management escalation when issues arise, and own resolution of customer complaints and disputes
- Lead the NetReveal team deployed into a customer account, ensuring the team is engaged, understand the client’s challenges and aims, and is informed on delivery progress and issues as appropriate

**Knowledge/Experience**

FS Industry / Market Awareness
- Customer stakeholder management (Operational to Executive levels)
- Geographic cultural awareness/sensitivity and experience
- Account Management Sales skills
- Commercial awareness/experience
- Delivery & Project Management experience/expertise

Competently demonstrate NetReveal Compliance, Fraud and consulting capabilities to Customers
- Sound knowledge of NetReveal FS Products and Offerings
- Understands how clients utilise and extract value from NetReveal Products and Offerings
- Understands the NetReveal Business Management System and Operational Frameworks relevant to sales and delivery

About Us:
**Who We Are**

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.



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