IT Helpdesk Support

Job Scope:

- Providing level 1 and 2 technical supports for video conference, computers, printers, software, hardware, network, and system in the company.
- Responding to support ticket timely and upkeep user satisfaction.
- Administer and support Microsoft Office 365 platform for Microsoft Teams, SharePoint online, Exchange Online and the Office apps.
- Manage user in Active Directory, mailboxes, shared mailboxes, and distribution lists on Exchange Online (Office 365).
- Onboarding new joiners including setup their laptops or desktops and run through an IT induction on their first day.
- Timely offboarding leavers on their last day to ensure no accessibility of the company’s resources thereafter and archiving of their data.
- Have good knowledge with networking on TCP/IP, LAN, WAN, IP addressing, DNS, DHCP, IPSEC to provide network troubleshooting.
- Inventory management of our IT equipment for the Asia offices and remote colleagues.
- Deploy, troubleshoot, and maintain our IT systems and hardware.
- Creates and maintains efficient documentation for IT standards, policies, procedures, and knowledge database.
- Weekly IT meeting in the evening with the IT team.
- Ad hoc tasks as assigned

Job Requirements:

- Proficient with troubleshooting in Windows 10/11
- Knowledge of Microsoft Office 365 Suite - Office, Teams, Exchange, SharePoint
- Knowledge of PC hardware, software, and networking protocols is essential.
- Ability to communicate effectively both orally and in writing.
- Ability to quickly identify problems and implement solutions with mínimal downtime
- Independent and team worker, able to work under pressure and willing to learn
- Good to have - knowledge with Cisco Meraki, Darktrace, Mimecast, Microsoft Defender, Intune
- Good to have - certification CCNA, ITIL, Comp TIA

Who you are?
- Keyboarding skills and computer proficiency with software knowledge to include MS Office
- Excellent interpersonal, written, and oral communication skills required
- Strong customer service and presentation skills
- Able to analyze customer needs and reach acceptable solutions
- Comprehension and adherence to company procedures and policies required
- Able to effectively manage team members while participating at a hands-on level
- Able to maintain confidentiality of information and systems required
- Conduct that supports the company’s ethics, core values, and compliance program

**Benefits**:

- Medical and Dental benefits
- State of the Art Open Concept Working Environment
- Collaborative and Motivated Team
- Great Location : Ang Mo Kio [moving to Tai Seng in near future]

We regret that only shortlisted applicants will be notified.

Established in 2001, Fusion Worldwide is a premier, global open market distributor of electronic components with an established reputation of excellence in sourcing, quality, and outstanding customer support. Solving supply chain disruptions is where we are truly able to provide key service to all our customers, and we are looking for motivated individuals like you to join this rapidly growing industry With our company headquarters located in the scenic Boston Seaport area, we also have key locations in Amsterdam, Singapore, Munich, Guadalajara, Seoul, and San Francisco. At our current rate of growth, we are continuously expanding our global footprint to reach all corners of the world, and we are dedicated to finding top talent to help us grow in all regions

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- IT support: 2 years (preferred)