IT Support Engineer

The school now has an exciting opportunity for an experienced **IT Support Engineer**to join our fantastic team.

**About the role**

**Responsibilities**
- Management of IT incidents in the incident management system
- Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol
- Repair and upgrade PC hardware and software, including scheduled maintenances
- Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
- Managing logistics for school’s IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
- Mobile Device Management operation
- Desktop operation system management and planning
- To research and investigate new technologies that can help improve IT support and processes
- Ensure that helpdesk processes/procedures and kept up-to-date
- Administrative Support for Technology department (e.g. Department Information & Activities)

**Position Requirements**
- Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
- Good command of English with clear, concise verbal communication skills.
- High standard of customer service skills and excellent telephone manners.
- Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
- Understanding of and commitment to the principles of confidentiality.
- Familiar with basic network troubleshooting
- Familiar with Active Directory account management
- Familiar with Office 365 account administration
- Familiar with CASPER suite for managing Apple devices
- Demonstrates the Stamford Values - Integrity, Courage, Ingenuity and Compassion

**Qualifications**
- Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical
- Domain knowledge in Microsoft Windows 7 & 10, Apple IOS, Apple OS X, Active Directory and Microsoft Office365
- Networking
- Able to work independently
- Possess highly developed interpersonal and teamwork skills.
- Excellent verbal and written English skills
- Good references on request

**Contacts**
- Works closely with Regional and School team
- Liaises with 3rd party solution providers as requested

**Working Conditions**
- School Environment
- Will be required to work independently and as part of a collaborative team effort
- Extended working hours to complete projects as required

**Terms of Employment**
- Working Hours: 7.45am to 4.45pm’ or ‘8.00am to 5.00pm’ or ‘8.15am to 5.15pm’, Monday to Friday, plus occasional staff meetings and trainings
- Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours
- Referee request: Required
- Background Check: Required

**With a commitment to safeguarding and promoting the welfare of children and young people, all potential employees undergo mandatory pre-employment background checks, and appointments are contingent upon satisfactory completion of all reference and background checks, as required by our parent organization, Cognita.**

**Job Types**: Full-time, Permanent

Pay: $3,000.00 - $3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

**Experience**:

- IT Support Engineer / Service Desk: 1 year (preferred)

License/Certification:

- authorization to work in SG without permit sponsorship (required)

Work Location: In person