IT Support Engineer

3 days ago

Toa Payoh, Singapore StorHub Management Pte. Ltd. Full time $40,000 - $80,000 per year

Job Summary

The IT Support Engineer must be a proactive and technically skilled to provide timely and effective technical support to our users and ensure the smooth functioning of our IT infrastructure. The ideal candidate should be customer-focused, a strong communicator, and passionate about problem-solving.

Key Responsibilities

  • Provide first and second-level support for IT incidents and service requests via phone, email, and in-person.

  • Troubleshoot and resolve hardware, software, network, and system issues on desktops, laptops, mobile devices, and office peripherals.

  • Escalate complex issues to relevant teams and track resolution progress.

  • Assist in user onboarding/offboarding processes (e.g., account setup, laptop provisioning, access management).

  • Maintain accurate records of issues, solutions, and actions taken in the ticketing system.

  • Perform regular system checks, patch management, and basic network diagnostics.

  • Support video conferencing systems, Microsoft 365, and collaboration tools like Teams and Zoom.

  • Ensure compliance with IT policies, including security and acceptable use standards.

  • Participate in IT asset inventory management and documentation updates.

  • Provide support during system upgrades, migrations, and rollouts.

  • Undertake other ad-hoc duties assigned by the IT Infrastructure and Cyber Security Manager.

Requirements

Qualifications:

  • Diploma or Degree in Information Technology, Computer Science, or related field.

Experience:

  • Minimum 1–3 years of experience in IT support or helpdesk roles.

Skills:

  • Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.

  • Basic understanding of networking concepts (TCP/IP, DHCP, DNS).

  • Experience with Active Directory, Exchange, and remote support tools is a plus.

  • Good communication skills with a customer-first attitude.

  • Ability to prioritize, multitask, and work independently in a fast-paced environment.

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