Executive, Consumer Insights

**Job Description**:
ABOUT THIS JOB

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. Some basic proficiency in data science may be required.

RESPONSIBILITIES
- Responsible for the accurate and timely delivery of account outputs including presentations, reports and workshops
- Responsible for accurate analyses, and contributes to reports and presentations to ensure deliverables meet the needs of the senior team
- Applies sample design, screener design, discussion guide principles
- Contribute to formulation, articulation and validation of hypotheses to help build appropriate, relevant and impactful stories
- Understand data from various sources (e.g. sales data, trends, qualitative data)
- Translate data into insightful charts and deliverables with clear implications that will help clients make better marketing decisions
- Developing the first draft for the manager to review
- Provide client servicing on more advanced questions and continue to build industry knowledge to gain expertise
- Fieldwork observation (when required), providing timely & regular updates to client
- Proactive in addressing any possible red-flags, take initiative in finding/providing solutions to any issues
- Prepare relevant code frame for coders in consultation with Manager based on all verbatim
- Final raw data preparation for submission to the Data Processing team
- Prepare tabulation specs, the right charting template and submit to the Data Processing team/ Chartist.
- Conduct verbal presentation of the findings, either partial or full presentation to the client
- Take initiative in seeking resources/assistance, make corrections while ensuring the project executed within the scheduled timeline and budget
- Participate in regular review/feedback of systems, procedures and any operation concerns with the end goal of improving productivity and cost-efficiency
- Perform other related functions that may be assigned
- Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high performing team environment.
- Data cleaning and restructuring using automated scripts
- Define metrics and Develop dashboards using visualization tools

**Qualifications**:

- Bachelor’s Degree or equivalent. Relevant degree in Business analytics, marketing or business is desirable
- Fresh graduate or with 6 months/ 1 year experience in a market research agency.
- Background or experience in Social Media marketing/ monitoring is a plus - identifying valuable metrics, KPIs, social media benchmarks; performance reports creation; data interpretation from social listening tools such as volume, sentiment, conversion drivers, influences etc.
- Background in developing quantitative analyses, custom models and ad hoc reports to effectively monitor performance, trends, and opportunities for key brands within social media channels
- Strong command of cross-tabulation tools (e.g. SPSS) is a bonus.
- Proficient in at least one programming language, preferably Python or R
- Experience in data visualization platforms like Tableau, Qlikview, PowerBI etc.
- Data Engineering or Data Analysis experience is a bonus
- Proficient in Microsoft Excel & Powerpoint and Google Spreadsheet & Slides.
- Previous experience managing multiple projects
- Research and project management experience desired
- Strong analytical skills
- Experience in leading conference calls and dealing with clients
- High level of written and spoken English

Additional Information

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.