Client Experience Manager

10 hours ago

Singapore STARLIGHT ASSET MANAGEMENT PTE. LTD. Full time

Starlight Asset Management (“Starlight”) is a Registered Fund Management Company (RFMC) with the Monetary Authority of Singapore (MAS).

At Starlight, we curate and develop modern investment strategies for our investors in both traditional and alternative asset classes.

We are forward-looking, deeply driven, and performance-oriented go-getters. We have high expectations on our people and reward them well accordingly.

Due to business expansion, the Company has an opening for a Client Experience Manager. The role reports to the Managing Director.

This role is for you if:
You are passionate and go the extra mile in your deliverables.

You enjoy taking charge of the planning and execution of your tasks and responsibilities.

You believe in developing strong interpersonal relationships for positive results and win-win outcomes.

**Key Responsibilities:
**Client Experience
Strategic planning, organisation, management, and execution of the Starlight Experience Programme (SEP), a comprehensive rewards programme for the firm’s valued clients.

Provide a high quality of service towards the firm’s clients.

Provide efficient and timely solutions towards clients’ queries.

Serve as the service ambassador to receive and host clients, stakeholders, vendors, and other parties at the office / lounge premises.

Curate and upkeep the food & beverage list for the firm’s visitors.

**Events Planning & Management
Comprehensive planning for the following*:

- Company visits & private luncheons for key executives
- Private & exclusive events for the company’s clients and investors
- Seminars for industry peers and vendors
- International outreaches and business trip itineraries
- the list is not exhaustive

Management of event flow and coordination between key parties, logistics, and vendors to ensure smooth running.

Hosting (opening and closing) for events and seminars.

Gather and tabulate post-event feedback from clientele and attendees for review with senior management.

**Branding
Assist senior management in:
Planning, organisation, and execution of the firm’s communications, tie-ups and co-branding initiatives with identified key brands and parties.

Development of marketing outreach with selected brands both locally and internationally.

Content creation and updates for the company’s website and selected medium.

Curation of the firm’s marketing and branding collaterals.

**Key Requirements:
At least four (4) years of relevant experience in client services, client support, hospitality, marketing communications, or relevant function.

Bachelor's Degree in a business field.

Experience in providing high value-added services to clients is very advantageous.

Strong integrity, accountability, and sense of discretion.

Good communication, written, and presentation skills.

Organised and meticulous in planning and details.

Confident, enthusiastic, and reliable.

Conscientious with strong sense of responsibility.

Proactive with strong initiative.

Ability to work independently and within a team when required.

Ability to adapt and operate in a dynamic business environment.

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