Client Experience Manager

Overview
We’re hiring a Client Experience Manager Location: 601 Macpherson Road, Grantral Mall (with site visits as required). Employment type: Full-time. Working Hours: Monday to Saturday (half-day); with client appointments during off-hours (time off in-lieu).
As our Client Experience Manager, you’ll be at the heart of creating exceptional experiences that reflect the highest standards of luxury, design, and hospitality. This dynamic role bridges interior design coordination, marketing execution, and client relationship management. Ideal for a polished communicator with a strong design eye, passion for lifestyle branding, and the agility to manage diverse projects and stakeholders.
What You’ll Do
Interior Design & Project Coordination
Source and evaluate Interior Designers for new and revamp projects.
Oversee the design journey, ensuring concepts align with brand objectives.
Conduct site visits (1–2 per week) to monitor progress and resolve issues.
Transition completed units into maintenance and upkeep routines.
Prepare units for client arrivals and viewings, aligned with brand storytelling.
Marketing & Brand Execution
Craft and execute brand story across collaterals: website, brochures, gifts, and stationery.
Select and brief luxury-aligned property agents.
Coordinate lifestyle-driven video shoots, social media campaigns, and content.
Launch and manage social media strategies to build awareness and generate leads.
Track campaign performance and agent engagement.
Client Engagement & Experience Management
Orchestrate seamless client viewings with agents, designers, and service teams.
Ensure units are guest-ready with luxury details (lighting, scenting, refreshments).
Deliver bilingual presentations, emphasizing lifestyle and design narratives.
Handle inquiries, negotiations, and guide clients with trust and discretion.
Apply soft-closing techniques to nurture long-term relationships.
Maintenance & Upkeep
Maintain showcase units in pristine, guest-ready condition.
Coordinate with maintenance and vendor teams for upkeep and repairs.
Implement a preventive maintenance schedule to uphold brand standards.
Reporting & Administration
Submit weekly progress reports covering design, marketing, pipeline, and upkeep.
Track costs, contracts, and project documentation.
Provide insights and recommendations directly to management.
What We’re Looking For
Bachelor’s degree in business, Marketing, Real Estate, or related field preferred.
3–5 years’ experience in project coordination, luxury real estate, or marketing (presentation, negotiation, and engagement skills).
Understanding of luxury property marketing and High-Net-Worth client expectations.
Willingness to work evenings/weekends to host High-Net-Worth client appointments.
Strong bilingual communication (English & Mandarin). Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients.
Skilled in managing diverse stakeholders (designers, contractors, agents).
Why Join Us
Work on prestigious projects at the intersection of design, real estate, and luxury lifestyle.
Shape memorable client journeys that bring our brand vision to life.
How to Apply
Apply directly via SEEK - Customer Experience Manager | Central Region | TG Group Pte Ltd - Jobstreet
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