Customer Outreach Officer

5 days ago

Singapore ECICS LIMITED Full time

**About Us**

ECICS LIMITED' is a leading provider of general insurance solutions in Singapore. With a strong focus on customer service and innovation, we strive to offer our clients tailored insurance products and exceptional support. As a dynamic and forward-thinking organisation, we are committed to the continuous development of our employees and the growth of our business.

As a Customer Outreach Officer (General Insurance) at ECICS LIMITED', you will play a vital role in providing exceptional customer service to our clients. This full-time position is based in the Paya Lebar East Region, where you will be responsible for efficiently handling enquiries, resolving customer issues, and promoting our general insurance products.

**Roles & Responsibilities**:

- Conduct proactive outbound telesales activities to acquire new and renewal customers for our general insurance products.
- Value-add and create sales urgency to customers for our General Insurance products - Primarily retail motor, commercial motor, maid insurance and other smaller lines of retail products.
- Conduct verification checks on all existing customers as per company SOP and regulatory requirements.
- Ensure service quality and professional service conduct including intermediaries support.
- Ensure accuracy, customer information and complete documents are submitted.
- Coordinate with other departments as and when required to onboard cases in a timely manner.
- Compliance with established company policy procedures and guidelines.
- Assist immediate supervisor to prepare any reports and ad-hoc initiatives to improve sales and service strategies.

**Qualifications & Requirements**:
a) Education
- GCE O-Level / Diploma or equivalent
- General Insurance certifications on BCP, PGI, and CommGI is Essential for this role

b) Work Experience
- Minimum 2 years of telesales experience is essential for this role
- Familiar with general insurance personal lines products, specifically in Motor Insurance
- Experience in call centre management and telephony tools.
- Demonstrate sales ability and professional/technical knowledge of sales process and techniques.
- Experience in working in a computerized environment.
- High level of interpersonal skills at multiple levels.
- Pleasant telephone voice.

c) Communication Skills
- Effective oral and written communication skills to clearly express ideas over a phone call.
- Employ consultative skills and techniques in negotiation; explore alternatives to reach outcomes that gain customer or staff acceptance.
- Excellent customer service skills to identify and recognize customer and staff needs and meet those needs. Exceeding customer satisfaction is expected in all customer and staff interactions.
- Effectively exploring alternatives and positions to reach outcomes (both internal and external); anticipating customer needs; giving high priority to customer satisfaction.
- Fluent in oral and written expression of English and preferable another local language.

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