Dvp, Process

Job Description

A new position created to coordinate and design the solutions and processes for the customers across the various operation functions from delivery, collection, warehousing, and fulfilment. The incumbent will have to communicate with the customers, understand their needs and design the solution and the expected costing. Internally, the incumbent will analyse end-to-end processes to identify improvement areas to drive process efficiency, cost reductions and improve safety. The key is to understand the available capacities and look for cost synergies. Upon contract award, the Deputy Vice President will work with the ops team and the customers to implement the solution till the operations have stabilised.

The Deputy Vice President, Process/Solutions Design will play an important role in providing value to our customers through customised solutions to meet their supply chain and logistics needs. Key responsibilities include but not limited to:

- Be familiar with industry trends and account's development, with holistic view of customers’ supply chain
- Understanding customer requirements across the supply chain from first mile, middle mile and last mile and work with sales team to engage the customer on the solutions in line with Singpost strategy
- Prepare the operational teams on the customer needs and ensure any new SOPs are already in place
- Cost Overview and Resource management for customer accounts
- Process analysis: Time studies, process mapping, etc. Manage the technical support of development projects up to industrialization
- Supports change management with operation for each project to be implemented
- Trains site staff on the use of systems and tools to ensure compliance with standard operating procedures and improve productivity
- Coordinates with ops team to ensure site technical issues are being identified, addressed, and resolved within SLA
- Effective stakeholder management with Business and Group functions to deliver customer solutions

**Requirements**:

- Degree in Industrial Engineering / Engineering / Logistics / Supply Chain Management
- Masters in Industrial Systems Engineering is preferred
- Certification in Kaizen, LEAN and 6 Sigma would be advantageous
- Experience in customer fronting role
- Experience in logistics and supply chain operations/sales
- At least 12 - 15 years’ experience in Logistics
- Experience in work methods, work rate, measurement and implementation of productivity improvement changes
- Experience in facility sizing, facility planning and capacity management
- Good analytical skills, data processing skills and can demonstrate sound judgment
- Experience in handling multi-function project with a mix of stakeholders, via project management methodology
- Stakeholder management skills: ability to manage different stakeholders’ expectation and alignment
- Communication & people skills, negotiation, convincing pitch, elevator speech, working with virtual teams
- Change Management to implement new processes and new technology adoption
- Excellent team player