Account Management Coordinator
3 days ago
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
**Job Description**:
To support and perform administrative duties within the Account Management
department, to enhance the efficiency and productivity of the Account Managers
in achieving Company’s budgeted revenue targets and growth.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
- Support with the preparation of business review (MBR/QBR) presentations.
- Function as back‐up on non‐customer facing front for Account Managers where support is needed
- Support the department in business development and customer retention by maintaining good relationship with customers
- Manage integrity of shipment and performance data.
- Document and communicate all quotations and handling instructions such as SOPs for secured business to all departments concerned prior to business implementation
- Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
- Monitor against performance standards per agreed KPI’s with customer.
- Support with upkeep of rates, SOPs and contacts on the GAM Suite.
- Ensure rates are kept up to date and communicated effectively to operations.
- Support the accounts receivable process of the customer internally within Expeditors.
- Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively
- Support with activities related to managing and improving the EDI connection with customer.
- Support with the new rates/lanes approval processes.
- Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
**Qualifications**:
- University or equivalent business qualifications
- Minimum 2 years Expeditors’ or industry experience
- Knowledge of required Expeditors’ operating systems
- Proficient in Microsoft Office and CRM software, with high proficiency in using Excel, PowerPoint and Power BI.
- Proven analytical and problem solving skills
- Good communication and interpersonal skills
- Proactive, meticulous and able to take good ownership of tasks assigned
- Ability to work productively both individually and in a team environment
- Possess good attention to details - Able to identify potential risks/problems before it surfaces
- Oral and written proficiency in the English language
Additional Information
**IN VIEW OF COVID-19, ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY**
All your information will be kept confidential according to EEO guidelines.
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