Reservations Ambassador

2 weeks ago

Singapore TPC HOTEL PTE. LTD. Full time

**Job Responsibility Reservations/OTS Agent**: - Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system. - Report directly to the Assistant Reservations Manager - Be well versed in Resavison - Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations - Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone. - Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel. - Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum. - Offer appropriate room types, price inclusions, upsell and handle price objections. - Responsible for ensuring that all daily tasks is completed diligently - Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel. - Take note of the reservation status to sell available rooms. - To be well informed in all F&B Promotions - Taking In Room Dining Orders and actively upselling **Position Requirements**: - **Able to work shifts**: - Ability to communicate in English effectively. - Good interpersonal and guest interaction skills. - Meticulous and has an eye for detail. - Good organizational and administrative skills. - Knowledge of OPERA software is preferred. - Service-oriented. - Desire and ability to train and develop ambassador. - Maintain awareness of industry trends. - Initiate contacts and establishes rapport easily. - Assert point of view directly yet tactfully. - Organise time and work efficiently.

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