Business Systems Specialist

**RESPONSIBILITIES & TASKS: - Key accountabilities - Lead in user requirements gathering and analysis - Drive user discussions and conduct workshops to facilitate information gathering - Perform feasibility study to ascertain area of automation - Propose and review functionality with respective stakeholders affected by the change - Document user requirements into user specifications (functional & technical) - Lead in system design and development of functionality according to the agreed user specifications - Develop test plan & scripts - Conduct testing on developed functionality to ensure compliance to user specifications and internal quality assurance requirements (e.g. system performance benchmarks) - Lead in user training & user acceptance testing - Ensure proper deployment of change orders to production environment in accordance to internal procedures - Review all work deliverables from development resources assigned, and provide guidance to development accordingly. Resources can be internal or extended vendor resources on technical delivery - Provide periodic reports to reporting manager on work status/project progress - Accountabilities are applicable to daily support, change order sustenance and project work - Ensure full compliance to company policies, internal procedures, information security and JSOX audit requirements for all work performed - Other duties as assigned by reporting manager - Daily Support - 20% of time (or less) in daily support activities - Provide 24x7 systems support according to the business units’ SLA of Asia Pacific region on the - Handle issues resolution in accordance to SLA - Report any system or operational deficiencies and recommend areas for improvements - System Sustenance Change Orders - 20% of time (or more) on change order fulfilment activities - Manage full change order fulfilment for the designated systems independently - Manage development resources allocated as per change order requirements (usually of low to medium complexity) - Projects - Minimally 60% of time in project work implementation / enhancement projects for small to medium complexity projects - Project activities include but not limited to requirements gathering, setup/configuration, design, testing, training, documentation, deployment, etc. - Review all project outputs in relation to IT system deliverables from project development resources **REQUIREMENTS: - Minimum 10 years information management experience in MNC, including the following will be preferred: - 8 years’ experience in IT lead role in project / support environment - 8 years’ implementation background in SFDC, SAP CPQ, or Oracle EBS (3 full cycle) or support background in the same context tools - Degree in Computer Science / Engineering or IT related fields - For Oracle EBS - Conversant with PL/SQL, Developer 2000 and Oracle 6i - Configuration, Apex, VF(Visualforce)-Page, SFDC Web services), Lightning Experience, Process Builder, etc.), Informatica integration design, Python Scripting - Familiar with High Tech Industry - Proficient in Microsoft Office Tools (e.g., Word, Powerpoint, Excel, Visio, Project) - Good IT support and troubleshooting skills - Proficient in business as well as technical writing / documentation - Proficient in English is a must - Good interpersonal and communication skills, both written and verbal - Customer focus and have business sense - Organizing, planning & good time management - Accountable, decisive, good leadership and emotional intelligence - Good analytical / problem-solving skills - People oriented and good interpersonal skills in handling both internal and external resources - Team work & collaboration with internal and external resources - Professional ethics & integrity - Change adaptability, flexible, able to work under pressure or tight deadlines