IT Support Engineer

3 days ago

Singapore Anotech Singapore Full time

**_As an IT Support Engineer, you will be installing and configuring computer hardware, software, systems, printers, and scanners._**

**_Responsibilities_**

Computer and Systems Administration
- Installing and configuring computer hardware, software, systems, printers, and scanners (W10 based - Office 2019 - Lotus Notes 9)
- Responding in a timely manner to service issues and requests, providing technical support across the company
- Setting up accounts & rights for new users
- Managing Backups Tapes
- Provide End Point Security management at desktop level
- Maintain all operating systems
- Administrating file permissions and user accounts

Telephone Services and Video conferencing systems
- Liaising with Group Helpdesk for connecting Visio conference Rooms
- Helping local Users to setup Video Calls (Tixeo)

Helpdesk and Users Support
- Using Helpdesk software to record and follow-up daily requests and/or incidents
- Helping Local users to liaise with Group Helpdesk for any connection or credentials issues (Applications, External Portal)
- Helping users to connect their Group computer (Network Access grants)
- Helping users to fix any basic Computer problem
- Helping users for Desk installation and/or Move (Cabling)

Security
- Monitoring the Threat detections on EPO and reacting in case of Computer/Server infection
- Collaborating with other departments to register Faces and Fingerprints on Biostar System
- Restoring Users files from Backup Systems (BackupExec)

Documentation and Procedures Writing
- Maintaining existing documentation and procedures (SOP), with the ability to update and/or create new ones, following the company templates
- Maintaining Inventory files and updating it in case of any change (Departure/arrival)

Migration Project
- Masterise computers, join computers to Domain, transfer user data, and will configure Software clients as SAPV10 and Lotus Notes 9

**_Requirements_**
- Diploma/Bachelor’s Degree in Electrical/Electronics/Computer Science or a comparable field of study
- Systems
- Windows 10, Active Directory
- Lotus Notes V9
- BackupExec v21
- Basic Network knowledge and cabling
- Able to speak and write a good English (local users and documentation)
- Autonomous and Communicant
- Team player

**Salary**: $2,500.00 - $5,000.00 per month

Schedule:

- Monday to Friday

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