
Airport Lounge Manager
4 days ago
**Roles & Responsibilities**
- Ensuring the smooth day to day running of the lounge, ensuring that a 5* service is delivered to Passengers.
- Liaise Supervisors and our Account Manager.
- Leading, motivating, developing and directing the team (14/15 colleagues) to maximise effiency in customer service.
- Creating an environment where constant improvement is actively encouraged and recognised
- Ensuring all staff are trained to deliver a customer focused service.
- Ensuring all staff are performance managed to quality set objectives
- Completing monthly Stock takes.
- Overseeing the ordering of all food and consumables.
- Ensuring all health and Safety and Food and safety leglisation is adhered to.
**Requirements**:
- Experience in providing high end quality in customer service and product to prestigious client(s)
- Experienced in food safety, health & safety, quality assurance and risk management.
- Catering experience (4 or 5
- Hotel or similar environment)
- Proven supervisory / team management experience
- Excellent communication skills.
- Flexible approach.
- Problem solving skills
- High level of commitment to continuous improvement and adaptability to change.
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