Senior Associate, Airport IT Systems

Overview This is a permanent position where the accepted candidate will work on digitalising airport operations systems alongside Technology and Innovation teams. The candidate will also work closely with CAG appointed vendors to manage technology solutions from implementation through to system operationalisation and maintenance. We are looking for an Airport Operations Technology & Transformation Senior Associate passionate about driving process improvement and technology adoption to enhance airport operational efficiency by transforming existing complex airport operational systems. The successful candidate will have opportunities to lead these projects that contribute to strategic airport development goals and receive on-job training of aviation-specific business processes from airport professionals to support managing and implementing the systems under the candidate s care. Responsibilities Collaborate and work closely with CAG appointed vendors, internal cross-functional business teams and external stakeholders to comprehend business needs and translate them into technical system requirements Conduct and be engaged in user research through design thinking workshops to identify business needs and redesign existing concept of operations Develop and implement change management strategies to facilitate adoption of new processes and systems Monitor and track progress of transformation projects by providing regular updates to senior management Propose, design and refine solutions and system architecture, and perform technical feasibility assessment/evaluation of suitability and applicability of technology solutions for each system under the candidate's care Take charge of procurement and implementation of these systems in compliance with enterprise-wide governance standards Work with CAG appointed vendors to manage 24/7 operational issues during post go-live maintenance phases, from incident discovery and troubleshooting to issue closure Requirements A good Bachelor’s Degree in Information Systems, Systems Engineering or a relevant field of study. Candidates with a strong Diploma in similar fields with relevant work experience may also apply Some experience in related technical, operations management, process improvement and/or business transformation roles is beneficial Demonstrated knowledge and experience in implementing and maintaining on-premises and cloud infrastructure Comfortable with managing 24/7 operations and a fast-paced, challenging, and rewarding environment High performing and able to work autonomously as well as in a collaborative team Curious mindset and positive attitude towards learning Excellent communication, interpersonal, presentation and project management skills to effectively lead and execute multiple projects Strong business acumen, analytical and problem-solving skills with attention to detail for data-driven decisions Preferred: IT Service Management (ITSM), Agile Methodologies, Scrum Product Owner, DevSecOps, AWS Solution Architect or equivalent, and knowledge of cyber security best practices with interest in aviation Qualifications & Certification Preferences Relevant certifications and/or experience: ITSM, Agile, Scrum Product Owner, DevSecOps, AWS Solutions Architect or equivalent Role Details Seniority level: Entry level Employment type: Full-time Job function: Analyst Industries: Airlines and Aviation, Aviation and Aerospace Component Manufacturing, Travel Arrangements We’re not using this space for boilerplate or external references. All other job alerts and postings listed on the page are not part of this description. #J-18808-Ljbffr