Renewal Service Consultant

**Company Description** Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Who We Are**

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Job Description** Your Career**

As a Renewals Services Consultant, you’ll play a mission-critical role in our renewals engine—working across data, pricing, systems, and stakeholders to ensure smooth, timely, and accurate renewals. Supporting major and selected enterprise accounts, you’ll manage complex data sets, produce customer-facing quotes, and partner closely with Field Sales and Channel teams.

You’ll also be instrumental in process improvements and mentoring junior team members as we scale.

**Your Impact**
- Analyze installed base and subscription data to identify upcoming renewals
- Clean, triangulate, and validate data across systems to ensure accuracy
- Provide data insights and value propositions on opportunities
- Partner Customer Intelligence to develop incremental pipeline for upsell and tech refresh
- Generate price quotations aligned with historical pricing and current standards
- Collaborate with Field Sales and Channel Partners to refine and finalize proposals
- Support custom requests, pricing exceptions, and escalations with cross function stakeholders
- Handle high-complexity and high-value opportunities for Major Accounts
- Address order administration and renewal processing issues
- Ensure accurate customer data (contacts, registration, usage) in systems
- Recommend automation, process enhancements, and tools to improve speed and accuracy
- Share knowledge and best practices with junior team members

**Qualifications** Your Experience**
- ** 4-7 years in inside sales or renewal sales, sales operations, complex deal desk or senior pricing roles**
- ** Experience with Enterprise sales motion and channel sales models (distributors, resellers)**
- ** Strong communication, business judgment, and attention to detail**
- ** Comfortable working with large volumes of data to support decision-making on renewal strategy and action plan**
- ** Advanced Excel skills (lookups, pivots, logic functions) and exposure to Salesforce or ERP/CPQ systems**
- ** Experience handling complex deal commercials**
- ** Ability to work independently in a cross-functional, fast-paced environment**
- ** Familiarity with Power BI, Power Query, PowerPivot, or Tableau a plus**
- ** Proficiency in Mandarin to support collaboration with Mandarin-speaking customers and stakeholders across the JAPAC region.**

**Additional Information** Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

**Our Commitment**

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.