Global Support Head

21 hours ago

Singapore CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK Full time

**Who we are**

**Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.**

**Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business**. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

**Position**

Core functions of GLS comprises of following:
Run Control Tower : The Run Control Tower is the gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains

CBI Support : Core Banking, Structured Finance and TRADE FINANCE.

The solutions are built and supported in Paris and in Singapore.

**Scope of Work**

**Key Responsibilities**:

- **Incident Management**:

- **Problem Management**:
Identify root causes of recurring issues and implement preventative measures to minimize future disruptions.
- **Knowledge Management**:
Maintain and update knowledge base documentation to facilitate efficient problem resolution and knowledge transfer.
- **Application Monitoring**:

- **Team Leadership**:
Manage and mentor a team of support analyst, ensuring they have the necessary skills and resources to perform their duties effectively.
- **Communication**:
Maintain clear and consistent communication with stakeholders, including developers, business users, and other IT teams, regarding incidents, outages, and planned maintenance activities.
- **Process Improvement**:

- **Collaboration**:

- **Client Interaction**:
Facilitate regular client working groups on production topics and ensure effective communication and resolution of incidents

**Required Skills**:

- **Ability to multi task and manage stress**while maintaining empathy for end users.
- **Problem-Solving**mindset with orientation towards **Continues Improvement**.
- **Functional knowledge**of similar kinds
- **Bachelor’s degree**in IT, Additional qualification in finance or banking is a plus.
- Proven experience in IT banking operations.
- Excellent leadership, communication, and interpersonal skills.
- Analytical mindset with the ability to make data-driven decisions.
- Proficient in banking software and a strong grasp of emerging technologies in the financial industry.

**Experience

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