Application Support Engineer

7 days ago

Singapore NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD Full time

**Application Support Engineer**

**Responsibilities**
- Involved in the requirements gathering, analysis, system integration test, and user assisted testing as part of the Software Development Lifecycle (SDLC)
- Support Disaster recovery exercises, including responding to level 2 incidents, to diagnose, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.
- Ensure that stakeholders comply with the organization’s policies and procedures while to find innovative ways to optimize systems efficiency and increase productivity thru automation of tasks.
- Track helpdesk tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution.
- Gather data metrics to conduct operational trend analysis, to improve capacity management to ensure that the suite of Payment Systems under their charge is operating at an optimal efficiency.

**Requirements**:

- Diploma or Degree in Computer Science or relevant Technology disciplines
- Experience in supporting Payments or Transaction banking systems
- Team player with excellent communication and interpersonal skills that thrives in a fast-paced and dynamic environment
- **Technical Requirements**:

- Application servers such as JBoss, Apache, Tomcat, WebSphere, IIS
Programming Languages such as Java, Javascript, HTML, CSS
Operating Systems such as LINUX, UNIX, Windows
Relational Database Management System (MySQL, MSSQL, Oracle) concepts
SQL queries for data retrieval and analysis
Scripting (VBA, excel and/or other languages) and automation
Experience in Incident, Problem and Change Management

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