Singapore Trade Operations Head

1 week ago

Singapore Citi Full time

The Trade Operations Head is an intermediate level role responsible for ensuring trade transactions are processed accurately and on time in coordination with the CSC teams. The overall objective is to manage the daily operations for the Singapore Trade Operations unit and including governance over all outsourced services for Trade. **Responsibilities**: - Oversee daily operations for Singapore Trade team and governance over outsourced / offshored Trade services and ensure teams meet performance and quality expectations - Manage staff resource allocation while assisting with the development and oversight of the budget - Resolve complex and highly variable issues with significant departmental impact. - Engage with Country and Regional Trade product teams to deliver on high quality client solutions and delivery outcomes. - Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions - Ensure essential procedures are followed and contribute to defining workflow standards - Contribute to the objectives of the Trade Operations function and operate as a key management member of the Singapore TTS Ops management. **Qualifications**: - 6-10 years of core Trade experience in a related middle to senior level role with core experience in Trade operations and management - Proven experience in creating and implementing processes that result in improved business performance - Forward thinker and client centric. - Effective verbal and written communication and analytical skills **Education**: - Bachelor's/University degree, Master’s degree preferred - **Job Family Group**: Operations - Transaction Services - **Job Family**: Cash Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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