Trading Application Support Analyst

1 day ago

Singapore Menrva Consulting Full time

F
- Posted by

Fahad Ahmed- Recruiter

**Key Responsibilities**
- Proactively monitor and maintain trading systems, identifying potential problems before they impact operations
- Manage the escalation process for complex issues, liaising with vendor support teams and internal stakeholders
- Develop and maintain strong relationships with vendor support teams to ensure efficient problem resolution
- Create and update documentation on troubleshooting processes and escalation procedures
- Collaborate with traders and middle office personnel to understand their needs and optimize system configurations
- Participate in vendor system upgrades and testing to ensure mínimal disruption to trading activities
- Conduct regular system health checks and performance analysis

**Requirements**:
3+ years of experience in financial technology support, preferably in a hedge fund or investment bank environment
- Hands-on experience with at least two of the following systems: FlexTrade, Tradeweb, Markitwire, Orchestrade, TS Imagine, or Trading Technologies
- Experience with virtualization / remote access technology such as Citrix
- Excellent problem-solving skills with the ability to troubleshoot complex, multi-system issues
- Strong communication skills, including the ability to explain technical issues to non-technical stakeholders
- Experience in managing vendor relationships and escalation processes
- Familiarity with SQL, APIs, and common trading protocols (e.g., FIX)
- Ability to work flexible hours to cover global trading time zones and respond to critical issues
- Willingness to be on-call on a rotational basis for after-hours support
- Adaptability to learn new systems and technologies quickly

**Nice-to-Haves**
- Experience with specific e-trading platforms, either on the buy-side, sell-side, or as a platform provider
- Knowledge of cybersecurity best practices and data protection regulations
- Familiarity with at least one scripting language
- Experience working with both Windows Server and UNIX/Linux environments
- ITIL v3/v4 certification
- Service Management knowledge
- Experience with messaging protocols such as SOAP, JMS, or MQ
- Knowledge of database management

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