Apac Head of Digital Enablement

Job Responsibilities:

- Leadership and Team Management:

- Lead, mentor, and manage a team of 5 Product Owners and their respective squads, ensuring alignment with organizational goals and fostering a collaborative and high-performing team culture.
- Provide guidance and support to Product Owners in prioritizing backlogs, defining roadmaps, and delivering value to stakeholders.
- Strategic Alignment:

- Collaborate with senior leadership to define and execute the digital partner business strategy through Chubb Studio.
- Ensure that the squads' objectives align with the organizational goals, focusing on driving growth and enhancing partner and customer experiences.
- Solution Success and Business Objectives:

- Own the success of digital solutions delivered through Chubb Studio, ensuring they meet partner and business objectives.
- Work closely with Product Owners and squads to deliver solutions that drive measurable outcomes, including partner satisfaction, revenue growth, and operational efficiency.
- Continuously evaluate solution performance and implement improvements to maximize impact and value.
- Digital Enablement:

- Oversee the development and delivery of digital solutions that enable and enhance partner business capabilities via Chubb Studio.
- Drive innovation and continuous improvement in digital products and services to meet the evolving needs of partners and customers.
- Stakeholder Collaboration:

- Act as the primary liaison between the squads and key stakeholders, including Sales, Claims, Partner Experience, and Customer Experience teams.
- Facilitate effective communication and collaboration to ensure alignment on priorities, timelines, and deliverables.
- Performance Monitoring and Reporting:

- Establish and monitor key performance indicators (KPIs) to measure the success of digital initiatives and ensure accountability across squads.
- Provide regular updates to leadership on progress, challenges, and opportunities for improvement.
- Resource Planning and Allocation:

- Ensure optimal allocation of resources across squads to meet project deadlines and deliverables.
- Identify and address resource gaps, including skills development and recruitment needs.
- Agile Practices and Delivery Excellence:

- Champion Agile methodologies and best practices across squads to ensure efficient and effective delivery of digital solutions.
- Drive a culture of continuous learning, adaptability, and innovation within the teams.
- Risk Management:

- Identify and mitigate risks associated with digital initiatives, ensuring compliance with organizational policies and industry regulations.
- Proactively address challenges and roadblocks to maintain project momentum.
- Customer-Centric Focus:

- Advocate for a customer-first approach in all digital initiatives, ensuring that solutions meet the needs of end-users and enhance their experience.
- Gather and analyze feedback from partners and customers to inform product improvements and innovations.
- Market and Industry Awareness:

- Stay informed about industry trends, emerging technologies, and competitive landscape to identify opportunities for differentiation and growth.
- Leverage insights to drive strategic decisions and maintain Chubb Studio's competitive edge in the market.

Key Experience:

- Proven experience managing cross-functional teams, including Product Owners and Agile squads, ideally in a digital or technology-driven environment.
- Demonstrated ability to lead, mentor, and develop high-performing teams.
- Strong background in product management, with experience overseeing the development and delivery of digital products and solutions.
- Familiarity with Agile methodologies, including Scrum and Kanban, and experience working in an Agile environment.
- Experience driving enabling partner ecosystems and business growth through digital platforms.
- Knowledge of digital tools, APIs, and platforms that support partner integration and customer experience.
- Experience in the insurance, financial services, or related industries is highly preferred.
- Understanding of partner ecosystems, claims processes, sales operations, and customer experience strategies.
- Proven ability to collaborate with and influence senior stakeholders across Sales, Claims, Partner Experience, and Customer Experience teams.
- Strong communication and interpersonal skills to manage relationships and align priorities across diverse teams.
- Experience in developing and executing strategies that align with organizational goals and drive measurable business outcomes.
- Ability to balance long-term vision with short-term delivery objectives.
- Experience in establishing and tracking KPIs to measure the success of digital initiatives and team performance.
- Ability to analyze data and provide actionable insights to leadership.
- Familiarity with risk management practices and regulatory compliance in the insurance or financial services industry.
- Experience in designing and deliver