APAC Head of Digital Enablement

Job Responsibilities:

• Leadership and Team Management:
• Lead, mentor, and manage a team of 5 Product Owners and their respective squads, ensuring alignment with organizational goals and fostering a collaborative and high-performing team culture.

• Provide guidance and support to Product Owners in prioritizing backlogs, defining roadmaps, and delivering value to stakeholders.

• Strategic Alignment:

• Collaborate with senior leadership to define and execute the digital partner business strategy through Chubb Studio.

• Ensure that the squads' objectives align with the organizational goals, focusing on driving growth and enhancing partner and customer experiences.

• Solution Success and Business Objectives:

• Own the success of digital solutions delivered through Chubb Studio, ensuring they meet partner and business objectives.
• Work closely with Product Owners and squads to deliver solutions that drive measurable outcomes, including partner satisfaction, revenue growth, and operational efficiency.

• Continuously evaluate solution performance and implement improvements to maximize impact and value.

• Digital Enablement:

• Oversee the development and delivery of digital solutions that enable and enhance partner business capabilities via Chubb Studio.

• Drive innovation and continuous improvement in digital products and services to meet the evolving needs of partners and customers.

• Stakeholder Collaboration:

• Act as the primary liaison between the squads and key stakeholders, including Sales, Claims, Partner Experience, and Customer Experience teams.

• Facilitate effective communication and collaboration to ensure alignment on priorities, timelines, and deliverables.

• Performance Monitoring and Reporting:

• Establish and monitor key performance indicators (KPIs) to measure the success of digital initiatives and ensure accountability across squads.

• Provide regular updates to leadership on progress, challenges, and opportunities for improvement.

• Resource Planning and Allocation:

• Ensure optimal allocation of resources across squads to meet project deadlines and deliverables.

• Identify and address resource gaps, including skills development and recruitment needs.

• Agile Practices and Delivery Excellence:

• Champion Agile methodologies and best practices across squads to ensure efficient and effective delivery of digital solutions.

• Drive a culture of continuous learning, adaptability, and innovation within the teams.

• Risk Management:

• Identify and mitigate risks associated with digital initiatives, ensuring compliance with organizational policies and industry regulations.

• Proactively address challenges and roadblocks to maintain project momentum.

• Customer-Centric Focus:

• Advocate for a customer-first approach in all digital initiatives, ensuring that solutions meet the needs of end-users and enhance their experience.

• Gather and analyze feedback from partners and customers to inform product improvements and innovations.

• Market and Industry Awareness:

• Stay informed about industry trends, emerging technologies, and competitive landscape to identify opportunities for differentiation and growth.
• Leverage insights to drive strategic decisions and maintain Chubb Studio's competitive edge in the market.

Key Experience:

• Proven experience managing cross-functional teams, including Product Owners and Agile squads, ideally in a digital or technology-driven environment.
• Demonstrated ability to lead, mentor, and develop high-performing teams.
• Strong background in product management, with experience overseeing the development and delivery of digital products and solutions.
• Familiarity with Agile methodologies, including Scrum and Kanban, and experience working in an Agile environment.
• Experience driving enabling partner ecosystems and business growth through digital platforms.
• Knowledge of digital tools, APIs, and platforms that support partner integration and customer experience.
• Experience in the insurance, financial services, or related industries is highly preferred.
• Understanding of partner ecosystems, claims processes, sales operations, and customer experience strategies.
• Proven ability to collaborate with and influence senior stakeholders across Sales, Claims, Partner Experience, and Customer Experience teams.
• Strong communication and interpersonal skills to manage relationships and align priorities across diverse teams.
• Experience in developing and executing strategies that align with organizational goals and drive measurable business outcomes.
• Ability to balance long-term vision with short-term delivery objectives.
• Experience in establishing and tracking KPIs to measure the success of digital initiatives and team performance.
• Ability to analyze data and provide actionable insights to leadership.
• Familiarity with risk management practices and regulatory compliance in the insurance or financial services industry.
• Experience in designing and delivering solutions that prioritize customer needs and enhance customer experience.
• Ability to gather and analyze customer feedback to inform product improvements.
  Knowledge of emerging technologies, industry trends, and competitive landscape to drive innovation and maintain a competitive edge.

List of Qualifications:

• Educational Background:
• Bachelor's degree in business administration, Computer Science, Information Technology, or a related field.

• Master's degree (MBA or equivalent) is preferred but not mandatory.

• Professional Certifications:

• Certifications in Agile methodologies (e.g., Certified Scrum Master, SAFe Agilist, or PMI-ACP).
• Product Management certifications (e.g., Pragmatic Institute, AIPMM, or similar) are a plus.

• Familiarity with digital tools and platforms (e.g., API management, cloud technologies) is advantageous.

• Experience:

• Minimum 8–12 years of experience in product management, digital transformation, or related roles.
• At least 3–5 years of experience in a leadership or managerial role overseeing cross-functional teams.
  Experience in the insurance, financial services, or technology sectors is highly preferred.

Knowledge:

• Industry Knowledge:
• Familiarity with the insurance and financial services industry, including sales, claims, partner ecosystems, and customer experience.

• Understanding of regulatory requirements and compliance standards in the industry.

• Digital Enablement:

• Knowledge of digital tools, platforms, and technologies that enable partner business growth and customer engagement.

• Awareness of emerging trends in digital innovation, such as AI, machine learning, and automation.

• Agile Methodologies:

• In-depth knowledge of Agile frameworks (Scrum, Kanban, SAFe) and best practices for team delivery.

• Market and Competitive Landscape:

• Awareness of market trends, competitor strategies, and opportunities for differentiation.

• Risk Management:

• Understanding of risk identification, mitigation strategies, and compliance requirements in digital initiatives.