Associate Director

**Associate Director - MarTech**

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**LOCATION**: Singapore

**HIRE TYPE**:Full Time

**EXPERIENCE**: 5-10 Years

**VERTICAL**: Digital
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**Role Summary**

Responsibilities will include executing key elements of the eClerx strategy for the client as well as developing a pipeline of value-based revenue opportunities and fostering new strategic initiatives. By establishing and growing business and technical relationships as well as managing the interactions with key sponsors, this individual will be responsible for driving growth and further adoption and integration of eClerx business.

**Your way to impact**:
The position also requires experience working with Marketing Ops services along with working knowledge of service delivery, business operations, and cross-functional team management.

**Responsibility Areas**:

- Driving client partnership with strategic influence and intent, whilst being the focal point for day-to-day client interaction, digital campaign planning and service delivery across the offshore teams.

Specific Responsibilities:

- Act as agency lead across Client portfolio, partnering with the client teams internally and managing the offshore teams in India. Live and breathe the brand ethos, full understanding of Client’s way of working and ensuring the teams are delivering on work that is up to mark.
- Build and execute the strategy to grow the commercial and strategic relationship with client.
- Own and drive revenue growth by identifying new joint initiatives, cross-sell and upsell opportunities, best practice implementations, that meet client needs and strategic objectives.
- Develop relationships and credibility required to effectively convey the value of eClerx Services and vision including C-level executives.
- Negotiate favourable commercial terms, contracts and agreements that create sustainable, long term value for eClerx and client.
- Strong collaboration with internal stakeholders across eClerx globally such as Ops, Tech, Analytics, and functional consultants as appropriate to achieve desired results.
- Serve as a catalyst for change and continuous improvement. As the voice of client, based on learnings, provide valuable insights on service enhancements.
- Should understand the services offered by eClerx to client and provide first level consulting/solution to client.
- Interpret the client’s business needs into clear digital briefs.
- Drive engagement with offshore leadership to ensure client requirements/objectives and vision outlined is aligned with their goals.
- Manage client escalations and engage relevant internal & external teams as appropriate to drive closure.
- Deep-dive and engage with relevant client stakeholders to address gaps/identify opportunities.
- Prepare and give business reviews to client and internal stakeholders.

**Eligibility Requirements**

The following attributes are also essential:

- Digital agency experience is essential. Experience on large scale multinational brands and/or in Fintech/banking industry would be advantageous.
- Proven experience in leading a team, including external agency partners.
- Ability to think commercially and understand real return on investment.
- Strong focus on strategy & execution.
- Strong project management skills leveraging Agile practices.
- Understanding of digital marketing channels, dot com and decent understanding of digital marketing analytics and best practices.
- Outstanding communication skills and ability to collaborate effectively in a matrixed organization.
- Results oriented, analytical, self-motivated and a “hands on” person with proven ability to meet objectives and targets.
- Role based in Singapore and can also have 25% Travel globally.
- Flexible work timing to support global client.
- Ability to lead a team, including offshore and any external agencies, in both work-from-home or work-from-office environments.
- Recognizes and understands critical cultural approaches to doing business globally.
- Executive presentation skills; including in-person, written, and verbal.

**About eClerx**

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.

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