Cargo Manager

CGO - Cargo Commercial
- Singapore
- Cathay Pacific
- Application Deadline
09 Dec 2024

Company Description

Let your passion fly We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go

Role Introduction

To lead a cargo team to execute the cargo commercial strategies in order to surpass revenue targets and commercial Key Performance Indicators and drive service standards whilst ensuring absolute compliance with safety and operational standards.

Key Responsibilities

**Revenue Generation**
- Lead the local team to achieve an annual revenue budget and to implement the Cargo Business Plan in alignment with Head Office / Regional / Area cargo strategies and specified Key Performance Indicators
- Set and execute local sales plans to generate revenue, balancing short-term and long-term revenue goals in terms of market share, yield, and agency distribution breadth
- Conduct regular reviews of revenue performance and lead the sales teams to take actions where revenue is behind budget
- Lead the team to hunt for new revenue streams, for example new routes, new frequencies, ancillary charges
- Generate revenue with perspective of sales channels, product sales and offline sales development - Lead the team to provide superb sales customer service in all customer touch points so as to drive premium selling rates and regular business
- Negotiate and execute sales contracts Bridging Head Office / Regional Office and Local Sales Teams
- Ensure commercial and service directives from Head Office / Regional Office / Area Office, where applicable, are cascaded individual team members
- Provide regular updates to Head Office / Regional / Area teams on key local cargo market information and changes of competitive landscape

**Efficiency Improvement**
- Conduct regular reviews of commercial and operational work processes to continuously drive efficiency improvement to benefit customers and the Company
- Maintain oversight of port manpower requirements to increase productivity and service provision where possible
- Manage the commercial cost of sales with an appropriate balance between revenue increases against required costs
- Ensure that programmes are in place to support e-initiatives to drive penetration of e-Bookings, e-AWB, e-freight shipments and other Agent Self-Service functions

**Financial Risk Management**
- Manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable

**Partnerships and External Liaisons**
- Develop and maintain positive relationships with local Civil Aviation Department and various applicable regulatory bodies to enhance the overall interests of the Company
- Establish and manage relationships with shippers, key industry and trade partners, and associations so that Company interests are well represented
- Confer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

**Safety and Regulatory Compliance**
- Conform to the required safety and security standards achieving all company, local, international aviation, authority and legal requirements
- Make timely or overriding decisions on operations to improve efficiency and comply with safety and security mandates
- Develop and promote a culture of zero tolerance on safety and security incidents
- Ensure that all incidents are fully investigated with remedial actions to eliminate, isolate or minimise the cause to prevent recurrence
- Ensure that the Safety Management System is implemented and is constantly maintained
- Undertake an Emergency and Accident role, as determined by Company policy, and ensure the Emergency and Accident plans are in place

**Requirements**:

- (cont. KEY RESPONSIBILITIES)_

**People Development and Performance Management**
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
- Supervise and mentor direct reports, encouraging effective collaboration
- Demonstrate leadership and lead by example in accordance with Cathay’s core values
- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
- Maintain active and ongoing dialogue in relation to employee goals and individual performance
- Actively engage with employees to enhance communication and their understanding of department go