IT Support Engineer

6 days ago

Singapore TRITON AI PTE. LTD. Full time

**Perm, West (Attractive Bonus, AWS and Benefits)**:

- **Must have**Level 2 IT support regional experience in MNCs or large SMEs, supporting at least 200+ users**:

- **Holds a Cisco CCNA certification and is strong in network and server support.**:

- **Strong communicator to converse with regional stakeholders.**

**To provide technical support to IT Administrators and users at the sites, providing expertise for server and client infrastructure, software, security, telecoms and the network.**
- Collaborate with IT Administrators and contractors to provide technical expertise across PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks. Ensure high levels of user service and satisfaction.
- Provide L1/L2 technical support to users and be able to resolve/troubleshoot software, hardware, and network problems.
- Perform root cause analysis and share knowledge globally to prevent rework.
- Lead and execute site and regional IT projects, including system upgrades, cloud implementations, network improvements, and app development.
- Support and innovate local systems and databases for processes like safety incident reporting, audits, and workflow management.
- Educate users on IT policies, influencing adherence when needed.

**Requirements**:

- **Degree in related field and Cisco Associate certified (CCNA) or, with proven strong experience in network & server (Croda is using Azure cloud, Windows Server 2016, 2022 Microsoft 365: Active Directory).**:

- Minimum 7 years of technical IT Support (level 2) experience, including remote desktop/ remote user support for regional users, end-points, on-premise & cloud servers, networks.
- Experienced working in MNCs or large SMEs with over 200 users is a must.
- Managed firewall set up and CCTV.
- Familiar with cyber security principles and best practices
- Certificates: Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals); ITIL v4 Foundations; Cisco CCNA
- Show interest in and be aware of latest trends in IT.

**Triton AI Pte Ltd**
**Registration Number: R1980724**
**EA: 21C0661

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