Senior Executive

1 week ago

Singapore Touch Community Services Full time

Job Summary
Through strategic volunteer management, you will play a vital role in helping children from disadvantaged families gain access to opportunities and experiences that elevate their well-being and aspirations.
You will ensure a sustainable pipeline of volunteers who feel valued and cared for, oversee all aspects of their volunteer journey and development, and identify opportunities to convert organisational donors and stakeholders to volunteers. You will also evaluate and enhance current volunteer management policies and processes, in alignment with organisational directives.

**Responsibilities**:
1. Recruitment, Screening & Onboarding

Develop recruitment strategy for new volunteers and re-activation strategy for passive volunteers
Orientate, match and deploy volunteers to various TYA clubs
Run screening and background checks on potential volunteers
Ensure smooth and proper on-boarding of new volunteers

2. Development, Training & Recognition

Design and monitor volunteers’ training roadmap
Nurture and recognise volunteers’ efforts
Develop and mentor leaders within volunteer pool
Conduct orientation and quarterly volunteer training and review sessions
Communicate with volunteers at various milestones of the volunteers’ journey

3. Policy & Knowledge Management

Evaluate and enhance current policies and processes
Harness technology to streamline processes and provide actionable data
Ensure volunteer database is well-maintained
Provide necessary documentation for volunteer participation
Gather and channel volunteer feedback to respective Teams

4. Other

Facilitate collaboration with Learning & Development and Community Engagement teams in enhancing volunteers’ experience
Support social workers in crises or case follow-up where needed
Support general administration and coordination

Working Conditions

**5-day work week**: Tue-Sat, 9am-6pm
Attractive remuneration and staff benefits
Location - Bukit Merah Central

**Requirements**:
Degree holder in any discipline
3-5 years of related experience
Team player with strong interpersonal skills
Good people management skills to work with people from diverse backgrounds (i.e. volunteers)
Self-starter and able to contribute independently
Strong analytical and organizational skills
Excellent verbal and written communication skills
Adept at Microsoft Office

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