Sales Operations Manager
2 days ago
**Mission **:Improve efficiency and Autonomy of Sales & Marketing Teams and operations
**Business Analysis, Dashboard & Reporting**
- Building dashboard & views to enable sales teams to monitor their business
- Provide ad'hoc reports
- Contribute to weekly reporting of the CU
- Analyze sales KPIs to suggest areas for improvements
- Contribute to Budget definition with Financial Controlling Teams
**Lead Generation for Acquisition**
- Contributing to setting-up sales campaigns and tracking progress and efficiency
- Contributing to the definition of new lead sources options together with other departments
- Implement and work toward automation of new lead sources processes.
- Analyze lead sources performances and suggest areas for improvement
**Contribution to process design and roll-out/support to clusters**
- Contributing to the design & implementation of sales processes with common guidelines (ex: how to ask for a refund, how to react to churn risk, how to manage a delivery issue,) in collaboration with other departments
- Maintaining the knowledge base of processes & best practices
- Ensuring streamline communication between the CU / cluster and other departments
- Being accountable for the efficiency of the process (ex: delivery, ordering priorities, digital farming)
**Sales enablement & CRM**
- Ensuring that sales teams are trained on relevant topics including on tools and processes
- Acting as first point of contact for all CRM usage questions and improvement suggestions. Centralizing requests, assessing their relevance and discussing implementation with the CRM team.
**Continuous improvement**
- Propose and contribute to business specifications for new tools & processes to provide more autonomy and empowerment to the sales teams
**Your skills ?**
- Excellent interpersonal, communication skills
- Be tech-savvy with cloud knowledge, and with marketing & customer minded
- Be highly creative, proactive, pedagogue
- Have the ability to coordinate multi-stakeholder projects
- Time management skills and ability to work under pressure to tight deadlines
- 3+ year experience in Business Analysis / Sales & Marketing Operations / Data Analysis
- Advanced Usage of Excel
- Knowledge about CRM & Marketing automation tools
- Data Management Skills and experience highly appreciated
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