Internship - Aiops at Factory Integration Operation Center

2 weeks ago


Singapore Infineon Technologies Full time

In your new role you will:

- **Observe FI Operation Center**in ticket handling process **from creation to resolution**through interviews with factories end users, IT service desk and FI Backend Operation center.
- **Facilitate incident management**, automate issue troubleshooting with self-remediation where possible.
- **Provide digital conversation with end user**s to answer simple user inquiries and maintain.
- **Update knowledge base**with up-to-date information for system troubleshooting.

**Internship learning outcomes**:

- IT Service Management Framework/
- Neural Networks, Natural Language Processing (NLP), Large Language Models (LLM).
- Work with various functional teams.IT service desk, Factory users, Operation support team across multiple locations.

**Your Profile**

You are best equipped for this task if you have:

- Bachelor in Electrical & Electronic / Mechanical / Computer Engineering.
- Need to have analytical and inquisitive mindset.
- Knowledge of ChatGPT Technology, programming skills in NLP/LLM/Python/R-programming.Preferably knowledge in System Design Thinking.

**#WeAreIn for driving decarbonization and digitalization.**
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
**Are you in?**

**We are on a journey to create the best Infineon for everyone.**
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.



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