Centre Manager

5 days ago

Marina Bay, Singapore Raffles Quay Asset Management Pte Ltd Full time

As a Centre Manager, s/he will be the first point of contact for all tenants and guests, responsible for making a first great impression each day. S/he will need to provide an unrivalled experience for our members and support the operations and ensure that all responsibilities are delivered with high quality and in a timely manner.

**Centre Management**
- Manage and supervise a team (including any outsourced services e.g. cleaning) for the day-to-day operations of the space and upkeep of a clean, orderly and well-maintained centre.
- Ensure compliance with the established Standard Operating Procedures and work towards improving procedures for the centre.
- Arrange, supervise and complete all repairs, maintenance, alterations and decorations of the centre.
- Manage suppliers/vendors and to procure or renew contracts where necessary.

**Sales and Marketing**
- Develop and implement effective marketing and sales strategies, including all marketing, advertising and promotion, and related activities, to maximise centre occupancy, sales and revenue for centre suites, memberships and event space.
- Generate and manage sales leads, up to sales closure.

**Client Management / Development**
- Build and maintain strong relationship with clients to increase client retention and customer satisfaction.
- Ensure customer requests are attended to in a prompt, timely and professional manner, and deal with clients’ feedback to seek a satisfactory resolution.
- Monitor expiry dates of licences and assist to engage clients for renewals and attend to clients’ expansion requirements.
- Support in the monthly billing and client invoicing process.
- Support with debt management and recovering of outstanding monies from clients in a timely manner.

**Budget and Management Reporting**
- Assist to prepare annual budgets.
- Assist to submit management reports, when required.

**Requirements**:

- Min 4 years of work experience, preferably in the hospitality or service industry.
- Strong communication skills, with the ability to deal with various stakeholders from different levels.
- Good design/software/IT know-how will be an advantage.
- Handled P&L responsibilities.
- Good track record in marketing and sales.
- Proactive, with a positive attitude towards learning and growth.

In RQAM, we strive to provide each and everyone a,
- Fun and Vibrant Work Environment
- Nurturing leadership to hone your skills and support your career aspiration
- Skills Competency Framework in place to work on your career ladder

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