Manager, Av Services

**Job no**: 500775

**Work type**: Full Time

**Location**: Marina Bay Sands

**Categories**: Convention Services

**JOB SCOPE**
- Provide unmatched customer services to all customers to create customer loyalty and retention. Develop objectives and plans to achieve department goals in AV Services Operations.
- To lead the Audio Visual Team in delivery of AV services in conforming to SOPs and service quality standards.
- Conduct coordination meetings / site recee regarding specifications and clarify event items to ensure compliance with house rules and regulations.
- Monitor, direct and coordinate with other Departments and the customer to set up, operate and dismantle a wide range of AV equipment including projector and screen, LED wall, TV and display units, wireless microphones, audio mixers, PA systems, computer/video projectors (LCD’s), production video cameras, audio and video playback and recording devices, draping, and stage lighting, etc. in compliance with house rules and regulations.
- Remain updated with the latest AV technology and advise management on the potential impact on the Department.
- Be responsible for security, storage, inventory control, transportation, and maintenance of AV equipment.
- Design and install new integrated AV systems to support events when necessary.
- To read and understand system drawings, schematics, cable run lists to determine the proper cable pull path location for new expansions. Install speakers, amplifiers, video components, and all required wiring when necessary.
- Coordinate with outside contracting companies for programming and installation of various AV components and/or systems.
- Provide 1st level maintenance of all AV components, including but not limited to Televisions, VCR’s, CD/DVD players/recorders, TV cam eras, closed circuit TV system components/ distribution amplifiers/wiring, LCD projectors, audio amplifiers/ speakers/ microphones/mixers, high-speed tape/CD-ROM/DVD duplicating equipment, video editing equipment, etc.
- Perform on site trouble shooting and isolate problems with AV systems and make equipment substitutions to provide immediate resolution of system failures during an event.
- Coordinate professional repair or replacement of failed equipment as necessary and coordinate technical support contracts with specialized system vendors as needed.
- Assist to perform monthly and quarterly inventory and forecasting of equipment and spare parts needed.
- Be responsible for technical training of in-house technical assistants / specialists on AV services operations.
- Handle special projects and other job duties as assigned.

**JOB REQUIREMENTS**

**Education & Certification**
- Polytechnic Diploma / Degree in related field preferred. (Such as Film Production, Performance Art Management, Sonic Arts, Multimedia Design and Production, Audio-Visual Post Production, etc.).
- Professional training in Audio-Visual systems preferred.

**Experience**
- Strong background in audio-visual services and operations in a 5-Star Hotel or Convention and Exhibition Centre.
- Minimum 3 years managerial experience in similar role in a 5-Star Hotel or Convention and Exhibition Centre.

**Competencies**
- Leadership skills: The Manage should possess effective leadership skills to lead a team of technical service staff, ensuring that every team member understands their roles and responsibilities and achieving the highest service standards in services delivery in every event.
- Communication skills: The Manage should possess effective communication skills which are required to communicate with customers, team members and internal teams. The service manager will also need to create and deliver presentations and reports about the service to stakeholders.
- Problem-solving skills: The Manager needs to be able to identify potential problems in the service process and develop strategies to solve them.
- Time-management skills: The Manager needs to be able to manage time effectively, able to prioritise tasks to communicate with customers, supervise team members, and undertake administrative tasks.
- Technical knowledge: The Manager needs to have a good understanding of the technology and tools used by the department and able to implement knowledges and skills sets required in AV services delivery and deliver knowledge based training to the Team.
- Customer service skills: The Manager needs to have excellent customer service skills, including the ability to remain calm and composed in challenging situations and the ability to manage customer expectations and needs.
- Team management skills: The Manager needs to be able to manage the team effectively, including setting performance goals and targets, conducting performance reviews, and providing constructive feedback to team members. Respond calmly with proper manner and make rational decisions, when handling conflicts and situations.
- Adhering to company policies, guidelines and SOPs. Be willing to work any day of the week