Trader Voice Support Manager
4 days ago
We are looking for a Senior professional to support and operations of trader voice systems across the APAC region, with a strong focus on **IPC Unigy** infrastructure. This role is critical in maintaining communication stability for front-office trading and ensuring compliance, availability, and performance of voice platforms. **Key Responsibilities**: - Day-to-day support and operations of **IPC Unigy** systems, including configuration, monitoring, and troubleshooting. - Manage related voice technologies**:Cisco**, **Microsoft Teams**, **NICE/Verint** voice recording. - Respond to incidents, perform root cause analysis, and implement permanent fixes. - Coordinate system upgrades, patches, and disaster recovery testing. - Collaborate with trading desks, infrastructure teams, and vendors to ensure platform stability. - Oversee voice-related projects, capacity planning, and process improvements. - Ensure regulatory compliance and maintain detailed technical documentation. - Provide on-call support during trading hours and scheduled maintenance windows. **Requirements**: - **10+ years** of technical support experience in trader voice, with **deep hands-on expertise in IPC Unigy**. - **5+ years** in financial trading environment. - Familiarity with **Cloud9**, **Speakerbus**, **NICE/Verint**, and **Unified Communications** (Teams, WebEx). - Strong knowledge of **SIP, VoIP, telephony systems**, and **network fundamentals** (TCP/IP, VLANs, QoS). - Proven ability to manage critical incidents and lead technical teams under pressure. - Excellent communication and stakeholder management skills. - Willingness to travel regionally and support during off-hours as needed Personal data collected will be used for recruitment purposes only. EA Registration No: R21101138 "Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.
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Trader Voice Support Manager
3 days ago
Singapore Sanderson-iKas Singapore Pte Ltd Full time $60,000 - $180,000 per yearWe are looking for a Senior professional to support and operations of trader voice systems across the APAC region, with a strong focus on IPC Unigy infrastructure. This role is critical in maintaining communication stability for front-office trading and ensuring compliance, availability, and performance of voice platforms. Key Responsibilities:Day-to-day...
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