Trading Support Specialist

2 weeks ago

Singapore Sanderson-Ikas Full time $90,000 - $120,000 per year

We are looking for a Senior professional to support and operations of trader voice systems across the APAC region, with a strong focus on IPC Unigy infrastructure. This role is critical in maintaining communication stability for front-office trading and ensuring compliance, availability, and performance of voice platforms.

Key Responsibilities:

  • Day-to-day support and operations of IPC Unigy systems, including configuration, monitoring, and troubleshooting.
  • Manage related voice technologies: Cisco, Microsoft Teams, NICE/Verint voice recording.
  • Respond to incidents, perform root cause analysis, and implement permanent fixes.
  • Coordinate system upgrades, patches, and disaster recovery testing.
  • Collaborate with trading desks, infrastructure teams, and vendors to ensure platform stability.
  • Oversee voice-related projects, capacity planning, and process improvements.
  • Ensure regulatory compliance and maintain detailed technical documentation.
  • Provide on-call support during trading hours and scheduled maintenance windows.

Requirements:

  • 10+ years of technical support experience in trader voice, with deep hands-on expertise in IPC Unigy.
  • 5+ years in financial trading environment.
  • Familiarity with Cloud9, Speakerbus, NICE/Verint, and Unified Communications (Teams, WebEx).
  • Strong knowledge of SIP, VoIP, telephony systems, and network fundamentals (TCP/IP, VLANs, QoS).
  • Proven ability to manage critical incidents and lead technical teams under pressure.
  • Excellent communication and stakeholder management skills.
  • Willingness to travel regionally and support during off-hours as needed

For a confidential discussion, please reach out to me at

Personal data collected will be used for recruitment purposes only.

Only shortlisted candidates will be notified / contacted.

EA Registration No: R

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: E with EA license number 16S8086.

Website: www.sanderson-

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